Published by CGM Mobile Services GmbH

contact CLICKDOC Video Consultation Chat with our AI-based CLICKDOC Video Consultation Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with CLICKDOC Video Consultation?



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Why chat with our AI CLICKDOC Video Consultation Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of CLICKDOC Video Consultation.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. How am I supposed to get my access to my doctor to get my prescriptions when I can't get this stupid app to allow internet??Doesn't work half the timeLove it 😍Rekord in puncto SCHLECHT!!! Registrierung zu kompliziert.

2. Amazing resource to have on hand.For me it has been terrible, have tryed multiple calls w/ my doctor 😠"no internet connection" useless... Can't get it to access internet.

3. Hintergrund: beim Erstversuch sogar geschafft, bis zur Arztsuche inklusive Terminpräferenzeingabe zu kommen, aber dann Fehlermeldung mit dem Hinweis, es später zu versuchen.

4. Die Fehlermeldung erwies sich als wahrer Überlebenskünstler, weder Neuinstallation noch Handyneustart konnten ihr etwas anhaben.

5. Mittlerweile mehrere E-Mail-Accounts "verbraucht".

6. Werde mein Handy nicht wg.

7. sowas zurücksetzen.

Steps to Troubleshoot & Fix CLICKDOC Video Consultation Issues

1. Fix CLICKDOC Video Consultation Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart CLICKDOC Video Consultation: Restarting the app will resolve most errors.
  2. Update the CLICKDOC Video Consultation App. Here is how:
    1. On Android goto PlayStore » Search for "CLICKDOC Video Consultation" » Open CLICKDOC Video Consultation » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for CLICKDOC Video Consultation » click "UPDATE".
  3. Clear CLICKDOC Video Consultation app cache: Clearing cached data will force your app to retrieve the latest data directly from CLICKDOC Video Consultation servers.
    1. On Android, goto Settings » Apps » Select "CLICKDOC Video Consultation" » click Storage » click "Clear Cache".
  4. Check CLICKDOC Video Consultation app permissions. If any of these permissions required to use your device's features are disenabled, CLICKDOC Video Consultation might not work.
  5. Uninstall and reinstall CLICKDOC Video Consultation. If nothing else has worked, completely uninstall CLICKDOC Video Consultation then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing CLICKDOC Video Consultation not working


2. Fix CLICKDOC Video Consultation Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make CLICKDOC Video Consultation be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to CLICKDOC Video Consultation not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, CLICKDOC Video Consultation may not be able to connect to the Internet when running in the background.

Reported Issues

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