Contact YUNMAI Customer Service

Why should I report an Issue with YUNMAI?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of YUNMAI to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. You will enjoy a more intelligent and more interesting healthy life with YUNMAI App! -Data trend: Based on your weight and body fat, a data curve is automatically generated, you can see the changes in your body at a glance. -Family management: It can record the data for up to 16 users, which is very suitable for family use. 【Smart Rope】 It can record automatically the number and duration of rope skipping and generate a chart at the same time to present your exercise results more intuitively.

2. Connecting YUNMAI App and their smart device (Smart Scale, Smart Rope), user's data could be storaged and analysised through YUNMAI Health Data Cloud.

3. The Smart Rope can record the number and duration of rope skipping, with a variety of training and challenge modes for you to choose.

4. Ten body measurements, such as weight, body fat, muscle, body water, bone mass will be generated as brief report.

5. Because the normal use of the App requires system-related permissions.

6. There will be an authorization request when installing the App.

7. We just need to get your authorization.

8. We will not obtain your information without informing you.

1. The scale has also stopped recording auxiliary data and only record weight.Since the update, it no longer syncs I've had this scale for a couple years and the version of the app that it had when I bought it worked perfectly.

2. Not sure how that happened, but thank you.Edit 6/12/23 The most recent update has rendered the app completely useless, it will no longer connect to the scale to even take basic weight.

3. Not only is all my previous data gone, it says it doesn't even see my device...even though it managed to change the units from lbs to kg on it? 😑 I bought this scale for the fact that it was 'smart', but now it's just a scale.I've finally gotten back into a hardcore diet, and am back to monitoring after 2 years.

4. Connection and sync with scale is spotty, Bluetooth reset sometimes fixes it, sometimes does not.

5. 18.3 is very low, when our goal range is 20-24.9. I am likely just going to use the scale, but I will go with a more consistent product and fitness app.I've had this scale for over 3.5 years and have loved it and the app.

6. But this new update is terrible!! Now some arbitrary point score is showed after I weigh in, instead of actual relevant weight data being front and center.

7. Even after a hard reset! Edit 6/20/23 most recent update has solved the connectivity issue! Hooray! Was able to weigh myself yesterday and the analytical portion of the app worked perfectly.

8. Frustrating because it worked well for about 3 years.Does not auto connect and sync, especially not in the background.

9. Occasionally the batteries must be removed from the scale to get it to connect.

10. It again took several attempts to connect and once connected, either only measures weight, or hangs until it times out and turns off.

11. I stepped on the scale, and the phone app woke up, connected and synced immediately.

1. Fix YUNMAI Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart YUNMAI: Restarting the app will resolve most errors.
2. Update the YUNMAI App. Here is how:
   1. On Android goto PlayStore » Search for "YUNMAI" » Open YUNMAI » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for YUNMAI » click "UPDATE".
3. Clear YUNMAI app cache: Clearing cached data will force your app to retrieve the latest data directly from YUNMAI servers.
   1. On Android, goto Settings » Apps » Select "YUNMAI" » click Storage » click "Clear Cache".
4. Check YUNMAI app permissions. If any of these permissions required to use your device's features are disenabled, YUNMAI might not work.
5. Uninstall and reinstall YUNMAI. If nothing else has worked, completely uninstall YUNMAI then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing YUNMAI not working

2. Fix YUNMAI Server issues & Internet Connection

1. Check network connection: An unstable Internet will make YUNMAI be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to YUNMAI not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, YUNMAI may not be able to connect to the Internet when running in the background.