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What users are saying
1. I have seen other apps from different countries do this as well, the description is written in English but the app itself is not, but if we take a closer look at the pictures they provide all the words written are in another language, it's very misleading honestly.Can you guys put the app in english as well or even if you could put in a translator for all languages.
2. People from different countries download this app and a lot of people are there who cannot understand chineese so plssss make an english version of this appIf you guys had an English version I would had subscribed VIP, but I can't.
3. It be nice if someone would actually care enough to make both English and Chinese instructions when installing apps that are from China & buying Chinese items that were to have been completed.I like this app and this app is very good.
4. There are many apps made by English speakers that do not have translations in Chinese.
5. People who are giving falsely negative reviews because the app isn't in English should stop feeling entitled.
6. Thank YouIt's good to be able to watch all different Chinese shows and videos.
7. However like everyone in the reviews, it's difficult for people who can't understand Chinese.
8. If you want your app to be popular you gotta add some english subtitles.
9. It's not the app's fault you don't speak Chinese.I have star constilation planetarium display item.
10. If i knew how to customize it in english i could stop it.
11. Well same problem no ENGLISH translation available.
Steps to Troubleshoot & Fix 优酷-回廊亭 全网独播 Issues
1. Fix 优酷-回廊亭 全网独播 Not Working/Crashes/Errors/Unresponsive & Black/White screen:
- Restart 优酷-回廊亭 全网独播: Restarting the app will resolve most errors.
- Update the 优酷-回廊亭 全网独播 App. Here is how:
- On Android goto PlayStore » Search for "优酷-回廊亭 全网独播" » Open 优酷-回廊亭 全网独播 » click "Update".
- On iPhone, goto AppStore » Your profile » Available Updates » Check for 优酷-回廊亭 全网独播 » click "UPDATE".
- Clear 优酷-回廊亭 全网独播 app cache: Clearing cached data will force your app to retrieve the latest data directly from 优酷-回廊亭 全网独播 servers.
- On Android, goto Settings » Apps » Select "优酷-回廊亭 全网独播" » click Storage » click "Clear Cache".
- Check 优酷-回廊亭 全网独播 app permissions. If any of these permissions required to use your device's features are disenabled, 优酷-回廊亭 全网独播 might not work.
- Uninstall and reinstall 优酷-回廊亭 全网独播. If nothing else has worked, completely uninstall 优酷-回廊亭 全网独播 then reinstall.
- Restart your device. Last, restarting your device can often clear most problems causing 优酷-回廊亭 全网独播 not working
2. Fix 优酷-回廊亭 全网独播 Server issues & Internet Connection
- Check network connection: An unstable Internet will make 优酷-回廊亭 全网独播 be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
- Disable VPN: VPN can cause connection errors and lead to 优酷-回廊亭 全网独播 not working. Make sure all VPNs are off
- Enable background data: When Background data is turned off, 优酷-回廊亭 全网独播 may not be able to connect to the Internet when running in the background.
Reported Issues
I already subscribe n paid to vip account, but i cant watch episodes that require vip to watch
I paid 3 time for the same thing because of the prompt ,I would like to be refunded the extra amounts.
There is show that is showing up in the english section but clearly don't have any english subtitles the show is love of the Phoenix:the empress's counterattack I was hoping it had subtitles so I could watch it sorry if I am writing in the wrong area but as there's no comments section
Trying to contact customer service for a purchase. Web address at alibaba does not work. This was my only option. Please help.
I have no money to keep going on subscription. Im student and no have income at all. Thank you.
I want to cancel my subscription on nov 3, 2022. Because i might forget to unsubscribe later. I will just register on the non renewable basis later on
Hi please check my account , i have paid for becoming VIP already , but why i'm still not VIP?
I figured out previous complaint/problem with VIP issues. Thank you.
I purchased 1 month non renew VIP $7.60 on 9/22/22 via Apple Pay and I’m not getting any VIP features? Please help, any information would be appreciated. Thanks in advance.
After payment YouKu Membership. I paid Rs. 280/- for VIP subscription. But it's not working 😔 Please do the needful
I just updated my iPhone to ios 16.0. I wanted to screen mirror Youku international to my Apple tv, but now the picture turns sideways. It worked fine before the update. Please fix this, I do not want to watch SDC on my phone!!!
Hi, I tried looking for the Youku app on Google Pay on my televisions but was unable to find it. Would this be a compatibility issue? Thank you Regards Alicia
HI I recently paid for the yearly subscription but it still did not unlock the VIP content. Please check the account subscription for +1 5103096455
I just purchased youku VIP 3 months for 19.99 but I still can't watch the VIP shows. Please help, thank you.
Hi I purchased VIP package but it still says become VIP Also says purchase express to watch episodes...why? So few titles available for a subscription and it doesn't allow a search for movies
i log out and log in back. when log in the vip purchase i bought gone and i need to buy again.
I already paid and join VIP Youku international apps but its not working. I still cant get access to watch the drama/movie.
I ald subcribe and buy vip package but why still the apps ask me to buy vip access?
I cannot login to youku app from my table. It keeps crashing. Thank you.
My account is still not VIP, the transaction is succesful on the email
Subscription Cancellation Request
The screen will not stay on landscape so it is difficult to watch the show. The orientation keeps changing directions when I turn the iPad vertically or horizontally. The size of the picture is too small to read the subtitles. I have the international version of the app for IOS purchased through the App Store. I love your shows but I can’t enjoy them with this issue. It strains my eyes. Please look into this and fix it. I’ve other apps that definitely do not do this. The orientation of the picture adapts to the orientation of the iPad.
I previously paid 199 PHP to watch VIP movies, but I can't because it says "purchase VIP" and it says "You already own this item" when I click on the 199 PHP button for a month of VIP access. Please respond to my concerns. Thank you!
“Be A Brave One” starring Darren Chen playlist is missing on the YouTube Youku Eng Sub channel. I paid for this, but cannot access the playlist of videos. Please restore the playlist.
My vip purchase has been completed in google but I can't still access the vip videos and when I click the go to vip it would say that you already own this item. Pls do reply on complaint. Thank you
also if this is the case when i can only view my subscription on my iphone on a small screen can i cancel my 1 year subscription and be refunded so that i can change my subscription thru youtube instead? thanks
i purchase the subscription on the youku app for 1 year. my user name is ykuser7805601311. the app is okey if i use my iphone but why can i not use it in my ipad? when using ipad it is in a small screen like my phone and when you enlarge the screen it does not enlarge to full screen side ways (horizontally). like for example when i use my wetv and iqiyi, it is compatible with my ipad. can you fix this problem please. using my iphone is small screen. if i will be viewing in the small screen better use youtube because it can be used to widen screen in ipad the only problem is that my subscription is not applicable in the youtube youku page. thank you
Your system keeps stopping me from looking at Programs I don’t understand this plus keeping from my VIP account. Also how do you search for a drama my putting in the name?
I cannot continue to watch The Legendary Life of Queen Lau. Can you help me so I can continue to watch it.
I can’t get access to my account. I just set it up.
i need someone to contact me this is fair to customers in usa
i got the service with billing every 3 months but it want show on my tv
Made a total 4 payments to my subscription. None was updated. ID: ykuser556559751. Payment to Google Play RM16.90 07-07-22 twice.
I just subscribed for one month but cannot watch on another device. Please assist, thank you
My account is still not VIP, the transaction is succesful on the email
Good day Please cancel my subscription. User account is:ykuser0345068585. I mainly use Viki and Wetv. Please send an email comfirming the cancelation Thank you Silvia
I have subscribed from YouTube so I want to cancel it My YouTube channel is arneisharartis18@redacted
Please cancel my subscription, my original order # from November 1, 2021 is Order Number YPC.SHDK-XZUF-4P4T-8QCC. VIP Gold member $2.99 / month.
I want to cancel my membership from youku because i have a hard time paying my monthly subscription i have lack of resources because of pandemic. And i am still a student. Thank you.
How can I cancel my subscription in youku youtube channel? It still charging me of 79php even I don't open it.
