Contact DiriFit Customer Service

Why should I report an Issue with DiriFit?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Runch Network Tech to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Control mobile phone photo and music playback through the bracelet.

1. Please send a firmware update soon to correct issuesDoes what it says.. but give us more options to customize the dials... the edit option is very welcomed ..but add more options... like the ability to move around time and other functions to any location on the screen and not just up and down also ability to change the font...then add the hour and min hand... you can also add more watch facesApp doesn't log my daily steps unless phone is unlocked.

2. If possible automatice health tracking such as heart rate, spo2, bp etc can be included in the app.I paired my watch very fast and so far the functions are working but never receive any text messages or FB notifications and please add 3 day weather forecast and option to tap on any notification to open and read because it displays for a few seconds and then it is gone and when the watch powers off the app is constantly flashing disconnect.

3. I have locked the app onto the background of my phone and disabled battery optimization to try and fix it and no luck.Good but... The time switches randomly from 12 to 24hr.

4. The app seems good, but the watch doesn't always seem to listen... Hesitant on this.

5. Please fix as the watch and app were a perfect mashup of style and functionality at the beginning.Got MT3 watch to use as mp3 player during sport.

6. BT connectivity is all but non existent these days, and since I bought the watch to take and make calls on it, that's a problem.

7. I have opened my app all day long and the steps counted, but it doesn't save them at midnight for the day if phone is locked.

8. I have worked out that the notification on the app need to be turned on to get the notifications on your phone.

9. The watch and app seem disconnected at times.

10. So also the botton bar showing the brief of the training to be removed from the history map viewing to view the track covered .

11. The player should remember where it stopped last time and continue from there 4.

1. Fix DiriFit Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart DiriFit: Restarting the app will resolve most errors.
2. Update the DiriFit App. Here is how:
   1. On Android goto PlayStore » Search for "DiriFit" » Open DiriFit » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for DiriFit » click "UPDATE".
3. Clear DiriFit app cache: Clearing cached data will force your app to retrieve the latest data directly from DiriFit servers.
   1. On Android, goto Settings » Apps » Select "DiriFit" » click Storage » click "Clear Cache".
4. Check DiriFit app permissions. If any of these permissions required to use your device's features are disenabled, DiriFit might not work.
5. Uninstall and reinstall DiriFit. If nothing else has worked, completely uninstall DiriFit then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing DiriFit not working

2. Fix DiriFit Server issues & Internet Connection

1. Check network connection: An unstable Internet will make DiriFit be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to DiriFit not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, DiriFit may not be able to connect to the Internet when running in the background.