Contact Noom Customer Service

Why should I report an Issue with Noom: Weight Loss & Health?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Noom Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The biggest downfall for me is the lack of integration with other fitness apps (weight and fitness tracking), the incomplete database of accurate food, and the lack of focus on nutrition in the food color coding system.

2. One month in and I'm down 17 pounds.Overall a good health app! The food color system is handy and helps me make better choices.

3. The app is very good, may run into a few frustrations when logging food but still minimal compared to the games of the program.

4. Still having multiple issues and Noom wants to close the new case also, with no resolution!!!The program is extremely helpful.

5. Noom helps me eat better, green food and limit the bad stuff.

6. Take the plunge and enroll in a program that will help you understand just why we do what we do when it comes to food.

7. It is changing my life for the better.The concept of Noom is very good as a psychology/health based program.

8. Easy to follow courses and guides, along with a simple calorie input system along with their green, yellow, and orange system helped me to better understand what, when, why, and how I was eating.

9. I would like to see an option to track more in-depth info like macros and other nutrition info.

10. The lessons are also easy to apply and digest (ha! food puns).

11. That said, I'm investing so much time tracking my food and I can't even track/see information that I need, like sodium and protein intake.

1. Fix Noom Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Noom: Restarting the app will resolve most errors.
2. Update the Noom App. Here is how:
   1. On Android goto PlayStore » Search for "Noom" » Open Noom: Weight Loss & Health » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Noom » click "UPDATE".
3. Clear Noom: Weight Loss & Health app cache: Clearing cached data will force your app to retrieve the latest data directly from Noom servers.
   1. On Android, goto Settings » Apps » Select "Noom: Weight Loss & Health" » click Storage » click "Clear Cache".
4. Check Noom app permissions. If any of these permissions required to use your device's features are disenabled, Noom might not work.
5. Uninstall and reinstall Noom. If nothing else has worked, completely uninstall Noom then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Noom not working

2. Fix Noom Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Noom be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Noom not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Noom may not be able to connect to the Internet when running in the background.