Published by BICIELECTRICAS S.A.P.I. DE C.V.

Report an issue with Dezba.
Send the customer service your feedback so they can fix your issue asap.



Email Support directly



Chat with our AppContacter AI Support


Why should I report an Issue with Dezba?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of BICIELECTRICAS S.A.P.I. DE C.V. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Dezba image 1 contact Dezba image 2

Dezba Customer Insights

1. Why should I pay 5 times more than a taxy for a bike ride???Unable to connect to serverCan't even create an account, the form is faulty.Low quality application formDezba works great for Americans since Ecobici is only for Mexican citizens.

2. Overall, though, I still use it because there just isn't any other bike rental scheme (ecobici is unusable for foreigners over long periods).This service is not ready for prime time! 1) Bikes are often not where the map says they are.

3. (When mentioned, customer service rep said "the location on the map is within one or two streets.") 2) Often bikes are "unavailable" on the app when scanning.

4. $10 USD for a ten minute ride.Unable to lock the bike, but they solved the issue next morningOverpriced.

5. (App doesn't make unavailable bikes invisible on the map.) 3) Many bikes are in disrepair.

6. Map display is difficult to see bikes due to icon size.

7. Worst, there is no warning when you are outside of the delinated zone of use so you will be surprised with a massive charge at the end of useThe app is a disaster.

8. Doublecheck all important functions of the mechanical ones before using so you don't find yourself without brakes or without a chain.

9. Often says "unable to return bike".

10. 4) There are no electric bikes anywhere.

11. None of the electric ones work (does anyone charge them?).

Steps to Troubleshoot & Fix Dezba Issues

1. Fix Dezba Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Dezba: Restarting the app will resolve most errors.
  2. Update the Dezba App. Here is how:
    1. On Android goto PlayStore » Search for "Dezba" » Open Dezba » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Dezba » click "UPDATE".
  3. Clear Dezba app cache: Clearing cached data will force your app to retrieve the latest data directly from Dezba servers.
    1. On Android, goto Settings » Apps » Select "Dezba" » click Storage » click "Clear Cache".
  4. Check Dezba app permissions. If any of these permissions required to use your device's features are disenabled, Dezba might not work.
  5. Uninstall and reinstall Dezba. If nothing else has worked, completely uninstall Dezba then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Dezba not working


2. Fix Dezba Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Dezba be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Dezba not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Dezba may not be able to connect to the Internet when running in the background.

Reported Issues