Contact WestJet Customer Service

Why should I report an Issue with WestJet?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of WestJet to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The WestJet app is your new favourite travel companion and is designed to help you love where you’re going every tap of the way.

2. WestJet flies to more than 100 destinations in North America, Central America, The Caribbean and Europe.

3. The WestJet app is the only way to access WestJet Connect, our in-flight entertainment platform.

4. The WestJet app makes it easy to get where you’re going.

5. Flying with WestJet has its benefits, especially if you are a part of our award-winning WestJet Rewards program.

6. You’ll enjoy free access to a huge selection of popular movies, TV shows, and music stations.

7. With the WestJet app, it’s all in the palm of your hand.

8. We fly 22 million guests a year, on over 700 flights per day, with a fleet of over 150 aircraft. Check in on the go.

9. Easily access electronic boarding passes and itineraries.

10. Plus, our dark design reduces light from the screen, providing a better experience for you and those around you.

11. Find and book flights, and get updates on your itinerary.

1. painful to checkin, very slow, 10-30 seconds wait between each step, passport verification freezes the phone for over a minute, then fails... and after checking in boarding passes don't show up automatically, they have to be downloaded, 1 at a time, which takes several seconds each despite it being only a few bytes of data (the slowness is NOT my device or the internet connection, it's this one app)This app used to be pretty good.

2. Not impressed.On my Samsung Galaxy S23 Ultra the app told me "Our Inflight Entertainment partner is working hard to update their services to support your device." Why the hell does this app say it needs to be updated to work for individual android phone? Some apps are not optimized, but they should not give a BS error message.

3. This app plus terrible service on the phone and unreliable flights makes me think Westjet is game over!!!This app wouldn't connect to the entertainment on the plane's wifi during the last flight.

4. Supposed can use these unsupported app versions for in-flight entertainment but I had 2 devices last trip that could not play any movies just hung.At least it downloaded but compared to other airlines that I use, this one has the most basic features.

5. As a qualified front end developer and having done apps for both Android and iPhone, you guys really need to test your app before releasing it.Ultra fail for in flight entertainment.

6. Did notice that wifi addresses were getting used up, but that shouldn't be a problem.App version on my phone is "no longer supported", even after I updated to the latest version.

7. So,my only option for boarding passes is the print version at the airport.This app is not useful at all, it needs a lot of work.

8. Both the phone and the tablet have adequate Android versions according to app info.

9. Now, every time I try to add my boarding passes to the app after I've checked in, it takes me BACK to check-in.

10. I would avoid flying Westjet just to have an inflight entertainment experince that actually works.

11. Of all of this then? Isn't it better just to keep a person in airport to do all of this stuff manually, saves so much time in that caseTotally useless.

1. Fix WestJet Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart WestJet: Restarting the app will resolve most errors.
2. Update the WestJet App. Here is how:
   1. On Android goto PlayStore » Search for "WestJet" » Open WestJet » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for WestJet » click "UPDATE".
3. Clear WestJet app cache: Clearing cached data will force your app to retrieve the latest data directly from WestJet servers.
   1. On Android, goto Settings » Apps » Select "WestJet" » click Storage » click "Clear Cache".
4. Check WestJet app permissions. If any of these permissions required to use your device's features are disenabled, WestJet might not work.
5. Uninstall and reinstall WestJet. If nothing else has worked, completely uninstall WestJet then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing WestJet not working

2. Fix WestJet Server issues & Internet Connection

1. Check network connection: An unstable Internet will make WestJet be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to WestJet not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, WestJet may not be able to connect to the Internet when running in the background.