Contact Be Well Customer Service

Why should I report an Issue with Be Well?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Walker Tracker to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The Be Well app will automatically logs steps or allows manual entry from pedometer readings. - You can also convert popular exercise and activity into steps to compete and challenge coworkers and other teams. - Integrates with Fitbit, Google fit, Garmin. - Check your competitions & teams, join step and wellness challenges, create a personalized wellbeing plan and access daily content , convert activities to steps, and participate in discussions. - Listen to over 150+ audio guides across 40+ topics and access written and audio content on key mental health topics.

2. Be Well by Terryberry is an app designed for custom wellness programs for corporations, municipalities, and educational institutions.

3. Note: This app is for members of organizations engaged in a Be Well corporate wellness programs with Terryberry.

4. If you have issues - we're happy to help: Wellness@be-engaged.

1. The app says it's connected to Google Fit under the "Manage Devices" screen but the main screen still reads "not connected" and the steps remain at zero.[Update] Disconnected and reconnected several times and finally got it to work.

2. Every single day when I come home from work and take my Fitbit off and do a finally sync on it's app then switch over to Walker Tracker it is ALWAYS 1500 steps or more off.

3. Sometimes it will,but most often it won't! POS!!! My work does challenges thru this app and I work outside so I rack up a good amount of steps daily.

4. Also, the app doesn't always update steps properly from the Fitbit app.

5. Really, don't waste your time with this app.It does not work with Samsung Google fit.

6. [Original] Doesn't work with Google fit.

7. The app doesnt allow me to change the date range like the web.It states that the app will import steps from Google Fit.

8. Just a huge waste of my time and doesn't offer me any added value anyway.The website has more functionality than the app.

9. Then gives you o option to add the steps it doesn't pick up.

10. Leaderboards graphs have a problem: the highest leaders all show the same bar distance even though they have vastly different number of steps.

11. I think it only shows weekly totals, so many, many people in my company are posting about their steps not adding up.

1. Fix Be Well Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Be Well: Restarting the app will resolve most errors.
2. Update the Be Well App. Here is how:
   1. On Android goto PlayStore » Search for "Be Well" » Open Be Well » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Be Well » click "UPDATE".
3. Clear Be Well app cache: Clearing cached data will force your app to retrieve the latest data directly from Be Well servers.
   1. On Android, goto Settings » Apps » Select "Be Well" » click Storage » click "Clear Cache".
4. Check Be Well app permissions. If any of these permissions required to use your device's features are disenabled, Be Well might not work.
5. Uninstall and reinstall Be Well. If nothing else has worked, completely uninstall Be Well then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Be Well not working

2. Fix Be Well Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Be Well be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Be Well not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Be Well may not be able to connect to the Internet when running in the background.