Contact Smart Scale Customer Service

Why should I report an Issue with Smart Scale?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Vtrump Inc to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. A simple and efficient body tracking scale app for your family. * Smart Scale could track the weight, body fat %, body water %, muscle %, bone mass, daily caloric intake, visceral fat, and physique rating, etc. * Smart Scale support to input the weight manually. * Smart Scale could interact with the Bluetooth4. 0 weight scale, fat scale and kids scale. * Smart Scale could track records by day and month. * Smart Scale introduce some great tools and services to keep you in healthy. * Smart Scale could show the reference normal body data. * Smart Scale could share your body measurement result and records to your friends by SNS.

1. App is useless since it it can't pair, and if it works for you, well there are other issues as well, many people have complained or made suggestions for improvements but we haven't seen any good update.Can't zoom in/out the graphs - the scrolling is quite annoying for getting an overview.

2. Please fix those problems asap.. people have added daily data to your app but it takes this data hostage.. what a misery provider.Dont download!!! Even you have the scale weight of their products! They try to get the location!! Otherwise you cant connect the app.

3. Otherwise OK and does not require registration or other extra and unneccessary steps.After year ends you cannot view last previous year results in mont by month view to see results of days.

4. Help?I'm using Android 7 on Huawei P7 Lite and it just crashes always when I "Shake berfore stepping" and works if the scale is on and I "Shake after stepping".

5. For the user who wanna try this app: You could think of the relationship between scale weight and location first.

6. When i manually connect it just says there's an error and the app was made for an older android version, YET the app works perfectly for my dad, who has the exact phone as me.

7. I cannot delete a user or measurement I have done in error.Unable to connect Bluetooth.

8. My device: Samsung Note 8, updated to the last version.I have huawei p30 pro, the app worked fine when i downloaded it but the next day it just keeps "connecting".

9. The stat types should be explained and graphs would benefit from colored areas to show boundaries for things like underweight, normal range, etc.

10. What else can I doThe scale is totally inaccurate, there's no settings to change daily activity, and it just lottos out random numbers.

11. For people who complain about location permission, please Google "why is location needed for Bluetooth".

1. Fix Smart Scale Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Smart Scale: Restarting the app will resolve most errors.
2. Update the Smart Scale App. Here is how:
   1. On Android goto PlayStore » Search for "Smart Scale" » Open Smart Scale » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Smart Scale » click "UPDATE".
3. Clear Smart Scale app cache: Clearing cached data will force your app to retrieve the latest data directly from Smart Scale servers.
   1. On Android, goto Settings » Apps » Select "Smart Scale" » click Storage » click "Clear Cache".
4. Check Smart Scale app permissions. If any of these permissions required to use your device's features are disenabled, Smart Scale might not work.
5. Uninstall and reinstall Smart Scale. If nothing else has worked, completely uninstall Smart Scale then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Smart Scale not working

2. Fix Smart Scale Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Smart Scale be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Smart Scale not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Smart Scale may not be able to connect to the Internet when running in the background.