Published by VitusVet on Apr 5, 2024

Report an issue with VitusVet Connect.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with VitusVet Connect?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of VitusVet to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact VitusVet Connect image 1 contact VitusVet Connect image 2

VitusVet Connect Customer Insights

1. My one complaint is unlike the web version I can't save new numbers as client contacts in this mobile app.

2. I use this app daily at work at my hospital.

Steps to Troubleshoot & Fix VitusVet Connect Issues

1. Fix VitusVet Connect Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart VitusVet Connect: Restarting the app will resolve most errors.
  2. Update the VitusVet Connect App. Here is how:
    1. On Android goto PlayStore » Search for "VitusVet Connect" » Open VitusVet Connect » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for VitusVet Connect » click "UPDATE".
  3. Clear VitusVet Connect app cache: Clearing cached data will force your app to retrieve the latest data directly from VitusVet Connect servers.
    1. On Android, goto Settings » Apps » Select "VitusVet Connect" » click Storage » click "Clear Cache".
  4. Check VitusVet Connect app permissions. If any of these permissions required to use your device's features are disenabled, VitusVet Connect might not work.
  5. Uninstall and reinstall VitusVet Connect. If nothing else has worked, completely uninstall VitusVet Connect then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing VitusVet Connect not working


2. Fix VitusVet Connect Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make VitusVet Connect be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to VitusVet Connect not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, VitusVet Connect may not be able to connect to the Internet when running in the background.

Reported Issues