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2. Cannot get past the set-up page as it keeps asking me to "scan a barcode".

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1. Fix Hookup Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Hookup: Restarting the app will resolve most errors.
2. Update the Hookup App. Here is how:
   1. On Android goto PlayStore » Search for "Hookup" » Open Hookup » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Hookup » click "UPDATE".
3. Clear Hookup app cache: Clearing cached data will force your app to retrieve the latest data directly from Hookup servers.
   1. On Android, goto Settings » Apps » Select "Hookup" » click Storage » click "Clear Cache".
4. Check Hookup app permissions. If any of these permissions required to use your device's features are disenabled, Hookup might not work.
5. Uninstall and reinstall Hookup. If nothing else has worked, completely uninstall Hookup then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Hookup not working

2. Fix Hookup Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Hookup be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Hookup not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Hookup may not be able to connect to the Internet when running in the background.