Published by Virtual EMDR At-Home, Online Eye Movement Therapy

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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Virtual EMDR?



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What users are saying

1. Beats only on when app is open and screen is on, though it's a bright white screen.What is the point of this app? You can't even log in to access any meaningful feature.

2. Set time aside and meditate Keep it upAlternating bilateral beats, only slow speeds not fast enough for full EMDR.

3. sound stops if the app goes to background or the screen is of.

4. No warning of the effects of emdr, specially on people with strong dissorders.

5. sound options is very limited.

6. screen is too bright.

7. E.g. dont use while doing other stuff.

8. I suggest ability to use external sounds on sdcard.

9. This would be an awesome app but these points makes it virtually unusable.

10. speed configurations is very limited.

11. Nor correct usage guide.

Steps to Troubleshoot & Fix Virtual EMDR Issues

1. Fix Virtual EMDR Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Virtual EMDR: Restarting the app will resolve most errors.
  2. Update the Virtual EMDR App. Here is how:
    1. On Android goto PlayStore » Search for "Virtual EMDR" » Open Virtual EMDR » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Virtual EMDR » click "UPDATE".
  3. Clear Virtual EMDR app cache: Clearing cached data will force your app to retrieve the latest data directly from Virtual EMDR servers.
    1. On Android, goto Settings » Apps » Select "Virtual EMDR" » click Storage » click "Clear Cache".
  4. Check Virtual EMDR app permissions. If any of these permissions required to use your device's features are disenabled, Virtual EMDR might not work.
  5. Uninstall and reinstall Virtual EMDR. If nothing else has worked, completely uninstall Virtual EMDR then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Virtual EMDR not working


2. Fix Virtual EMDR Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Virtual EMDR be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Virtual EMDR not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Virtual EMDR may not be able to connect to the Internet when running in the background.

Reported Issues

— 1 year ago by Jane

Hey, please delete all my data and my account. Please confirm deletion. Thank you in advance!