Contact Mojot A1 Customer Service

Why should I report an Issue with Mojot A1?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of A1 Makedonija DOOEL Skopje to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The application is free of charge and easy to use, thus saves you time and effort and it is available in Macedonian, Albanian and English. - track the balance of your bill as well as the usage of active packages for free minutes, SMS and GB/MB etc.

2. My А1 is an intuitive and user-friendly mobile application, in line with the latest trends in application and UX design, so that it fits the needs of all postpaid and prepaid users, both private and business.

3. If you already have created a username via web application My А1, you can use the same credentials to access this app.

4. My А1 empowers you to manage both your А1 mobile and fixed services, quickly and easily.

5. By downloading and using the mobile application My A1, you accept the terms and conditions of usage.

1. Unreliable, weak network and internet, the modems use minimum speed, tech support helps almost never.don't pay for nothing,dose some knows what is realy ransomware or malware or wannacry,these are global attacks from organized group not just some home virus,everyone can keep backup on usb stick and you will be safe forever,every company who makes antiviruses they also make and viruses,there is on google everything just need to searchThe worst application ever who will steal your money with the poorest knowledge of the employees who are lying and are not educated and trained to work and finish the most basic client's needs.

2. I called help desk, they cant help.When i did the contract for 2 years they newer informed me that to use the TV i m going to need to use a TV antenna, When i requested to keep the phone contract and stop the tv, they told me that i can not do it because i already signed the contract, Now i have to keep the TV Antena on the balcony and if there its heavy wind then i would be unable to watch TV.....BE CAREFULL IF YOU EVER DECIDE TO GET A CONTRACT WITH A1.....They are scammers.... K.

3. I have 50 GB free national internet, that is renewed every accounting period, but this time , with the new accounting period the whole amount od 50GB free national internet was spent.

4. Totally not recommending anything.''nastana serverska greska ve molime obidete se podocna '' server crashes EVERY time trying to logon.

5. Endless interruptions in roaming, to which support answered me "just restart the phone, this is a problem on your side." Stupid spinner shows up after a few seconds that it is loading.

6. Id suggest reworkimg the entire front end and make some tweaks in the backend to improve speed and stability.The app crashes all the time.

7. Since 16.12.2020 when the new accounting period began the app stoped showing the amount of GB spent up until that moment, it is still at 0.

8. Worst thing I have ever used in my life.The application forgets your username and password.

9. Next time, Telekom.Worst operator you can choose.

10. Wrong directions how to use the application only in order to take more money from you for things that you haven't been used at all.

11. The worst company I have ever seen, causing me problems every month.

1. Fix Mojot A1 Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Mojot A1: Restarting the app will resolve most errors.
2. Update the Mojot A1 App. Here is how:
   1. On Android goto PlayStore » Search for "Mojot A1" » Open Mojot A1 » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Mojot A1 » click "UPDATE".
3. Clear Mojot A1 app cache: Clearing cached data will force your app to retrieve the latest data directly from Mojot A1 servers.
   1. On Android, goto Settings » Apps » Select "Mojot A1" » click Storage » click "Clear Cache".
4. Check Mojot A1 app permissions. If any of these permissions required to use your device's features are disenabled, Mojot A1 might not work.
5. Uninstall and reinstall Mojot A1. If nothing else has worked, completely uninstall Mojot A1 then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Mojot A1 not working

2. Fix Mojot A1 Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Mojot A1 be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Mojot A1 not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Mojot A1 may not be able to connect to the Internet when running in the background.