Contact Vida Health Customer Service

Why chat with our AI Vida Health Support?

1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of Vida Health.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. Really love my mental health coach; she's awesome! Thought tracker is awesome! But recently tried to do the meal tracking portion of the app and it's abysmal.

2. I'm on an Android, using the latest OS and version of the app.Great for mental health counseling but terrible for tracking food.

3. Thus, I end up having to save it with the amount that it pulled up from the scan, and then go back into it once it saved to my food list to change the amount of the item.

4. Easy to adjust and get back on track.So far I'm liking the Vida program itself and working with my health coach.

5. While I really like the app and coach aspect and the content, the food logging area has some serious glitches.

6. Plus not being able to use my bluetooth while on video chat with my health coach.

7. Logging food is difficult if you change the default amount.

8. If I scan a UPC, it doesn't change the calories appropriately when I adjust the amount of the item I had.

9. Also is it necessary to keep telling or reminding me to message my health coach as I do that regularly.

10. All the recommended readings are helpful and keeps me on track to be competent in managing my health and sharing the benefits with friends and family.

11. This is a pain.The program and coach are fabulous!! The App SUCKS!! Tech support is just rhetoric so I don't mess with it anymore.

1. Fix Vida Health Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Vida Health: Restarting the app will resolve most errors.
2. Update the Vida Health App. Here is how:
   1. On Android goto PlayStore » Search for "Vida Health" » Open Vida Health » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Vida Health » click "UPDATE".
3. Clear Vida Health app cache: Clearing cached data will force your app to retrieve the latest data directly from Vida Health servers.
   1. On Android, goto Settings » Apps » Select "Vida Health" » click Storage » click "Clear Cache".
4. Check Vida Health app permissions. If any of these permissions required to use your device's features are disenabled, Vida Health might not work.
5. Uninstall and reinstall Vida Health. If nothing else has worked, completely uninstall Vida Health then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Vida Health not working

2. Fix Vida Health Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Vida Health be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Vida Health not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Vida Health may not be able to connect to the Internet when running in the background.