Published by Telecom International Myanmar Limited

contact MyTV Chat with our AI-based MyTV Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with MyTV?



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Why chat with our AI MyTV Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of MyTV.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. During a storm when power was out I wanted to watch my favorite shows.

2. What's the point if I can't watch the shows on anything other than the tvNo good.

3. Don't waste your time with this app.Verification code text is not working.

4. It always show that this video is not available in your country.If I could give it less than 1 star I would.

5. Please repair or remove this app!Can't view this video.

6. Will NOT send code to even log in.

7. All I got was a blank screen.

8. This app is a joke.

9. Cannot even try the app.

10. Installed it and.

Steps to Troubleshoot & Fix MyTV Issues

1. Fix MyTV Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart MyTV: Restarting the app will resolve most errors.
  2. Update the MyTV App. Here is how:
    1. On Android goto PlayStore » Search for "MyTV" » Open MyTV » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for MyTV » click "UPDATE".
  3. Clear MyTV app cache: Clearing cached data will force your app to retrieve the latest data directly from MyTV servers.
    1. On Android, goto Settings » Apps » Select "MyTV" » click Storage » click "Clear Cache".
  4. Check MyTV app permissions. If any of these permissions required to use your device's features are disenabled, MyTV might not work.
  5. Uninstall and reinstall MyTV. If nothing else has worked, completely uninstall MyTV then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing MyTV not working


2. Fix MyTV Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make MyTV be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to MyTV not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, MyTV may not be able to connect to the Internet when running in the background.

Reported Issues

No Issues reported yet. Be the first to report one!