Published by IGT on Jul 26, 2024

Report an issue with Virginia Lottery Official App.
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Why should I report an Issue with Virginia Lottery Official App?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of IGT to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Virginia Lottery Official App

1. Use the official Virginia Lottery app to play your favorite online instant games, see the latest jackpot amounts, check winning numbers, enter eXTRA Chances and more – all right from your mobile device from anywhere in Virginia!

2. Create or log in to your Virginia Lottery account to save your favorite numbers, or scan to enter eXTRA Chances or other 2nd Chance promotions.

3. Scan any draw-game ticket or Scratcher to find out if it’s a winner instantly, and learn about our newest Scratchers as soon as they’re released.

4. Pick your numbers to create a digital playslip, and find nearby Virginia Lottery retailers to purchase your tickets.

Virginia Lottery Official App Customer Insights

1. Top States that sell the most winning tickets are New York, California, and New Jersey! And CA lottery app wouldn't even let me create an account because I guess I'm not a California resident or the computer could have had a glitch... But yea ... You will practically spend all your money trying to win some money.Literally no point.

2. It's probably the worst feature of the app even over the low winning odds.app freezes all the time.. extremely difficult to find the lottery games I normally play.

3. Why have an app if I always need to go to the website? The online games on my Pixel 6 Pro are all scrambled and glitchy like a scrambled television station.

4. But they need to better they're location GPS services 9/10 when I log in and try to play or add funds I receive a error saying I'm not located in Virginia which is not the case at all.

5. AND STILL the Error message comes up!!! This update is a perfect example of if it ain't broke don't fix it!!!! I had no issues with the previous app version!!!My first review was 2 stars because of the win percentage is very and I mean very slim.

6. DisappointedI HATE Your updated App!!! Everytime I try to scan my tickets to see if I'm a winner keeps telling me an error.

7. I'll start purchasing and cashing my tickets at a local retailer!!It's fun to some degree... But one thing I know, from working at 7 eleven people in Virginia barely ever hit big at here here.

8. It's nice to see that Virginia can make lottery purchases just as needlessly difficult as alcohol purchases in the Old Dominion.Wow! This is one of the most infuriating apps I've ever used.

9. So much for the easy convenience at home and setting up auto draw plays.I thought this app would be less glitchy than the website.

10. "Infuriating" because of how difficult it is to find the numbers I've chosen for games.

11. The money you do win can't be used for anything besides playing more games to win more money that can only be used to play more games.

Steps to Troubleshoot & Fix Virginia Lottery Official App Issues

1. Fix Virginia Lottery Official App Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Virginia Lottery Official App: Restarting the app will resolve most errors.
  2. Update the Virginia Lottery Official App App. Here is how:
    1. On Android goto PlayStore » Search for "Virginia Lottery Official App" » Open Virginia Lottery Official App » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Virginia Lottery Official App » click "UPDATE".
  3. Clear Virginia Lottery Official App app cache: Clearing cached data will force your app to retrieve the latest data directly from Virginia Lottery Official App servers.
    1. On Android, goto Settings » Apps » Select "Virginia Lottery Official App" » click Storage » click "Clear Cache".
  4. Check Virginia Lottery Official App app permissions. If any of these permissions required to use your device's features are disenabled, Virginia Lottery Official App might not work.
  5. Uninstall and reinstall Virginia Lottery Official App. If nothing else has worked, completely uninstall Virginia Lottery Official App then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Virginia Lottery Official App not working


2. Fix Virginia Lottery Official App Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Virginia Lottery Official App be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Virginia Lottery Official App not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Virginia Lottery Official App may not be able to connect to the Internet when running in the background.

Reported Issues

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