Published by IGT on Sep 18, 2024

contact Texas Lottery Official App Chat with our AI-based Texas Lottery Official App Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Texas Lottery Official App?



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Why chat with our AI Texas Lottery Official App Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of Texas Lottery Official App.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. Very happy...🥰 thanks for resolving the issue so fast!The "scan an additional ticket" feature was/is a much needed update.

2. It still reads the barcode, but it doesn't give you the results, so I cannot verify any winning ticket, whether it's a scratch off or draw numbers ticket.

3. I've already un-installed a re-installed the app 8 times and it still does the same thing.Ever since the terms and conditions were updated, the barcode scanner has stopped working.

4. However, lately it happens much more often, and doesn't always work when opened again.Before the last update, I would've given 4 stars.

5. Please revert back to old app that actually worked and was user friendly.I love being able to scan my games before going to a merchant.

6. The ability to refocus in-between scanning the bar codes need to be looked at, it seems to lag before it is ready to scan the next image.

7. The scanner issue has been fixed, so I have changed my rating to 5 stars.

8. I t was awesome to be able to check your scratch offs and enter second chance drawings, until the update.

9. Also, I preferred the scanner prior to the last two updates, I would've given 5 stars for it.

10. But the one thing I could depend on the most is barely functioning...and that's the ticket scanner.

11. It seems to be happening at the point of the actual camera scan.

Steps to Troubleshoot & Fix Texas Lottery Official App Issues

1. Fix Texas Lottery Official App Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Texas Lottery Official App: Restarting the app will resolve most errors.
  2. Update the Texas Lottery Official App App. Here is how:
    1. On Android goto PlayStore » Search for "Texas Lottery Official App" » Open Texas Lottery Official App » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Texas Lottery Official App » click "UPDATE".
  3. Clear Texas Lottery Official App app cache: Clearing cached data will force your app to retrieve the latest data directly from Texas Lottery Official App servers.
    1. On Android, goto Settings » Apps » Select "Texas Lottery Official App" » click Storage » click "Clear Cache".
  4. Check Texas Lottery Official App app permissions. If any of these permissions required to use your device's features are disenabled, Texas Lottery Official App might not work.
  5. Uninstall and reinstall Texas Lottery Official App. If nothing else has worked, completely uninstall Texas Lottery Official App then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Texas Lottery Official App not working


2. Fix Texas Lottery Official App Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Texas Lottery Official App be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Texas Lottery Official App not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Texas Lottery Official App may not be able to connect to the Internet when running in the background.

Reported Issues

— 2 years ago by Sonya Dominguez

The account keeps charging me. I’ve already tried to unsubscribe, I just want it deleted

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