Contact Udemy Customer Service

Why should I report an Issue with Udemy - Online Courses?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Udemy to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. I've tried things suggested in the help center and have even uninstalled and reinstalled the app more than once, but still can't get in to my courses that I've paid for! I did login on the actual website (using this same connection) and could see my courses, but it's much more convenient to be able to use the app!I initially gave this app a poor review yet didn't realize I never came back to adjust it even after my problem was solved.

2. This is annoying because the phone will start talking every time I want to check my email.I cannot get an answer from anyone.

3. If I pause the video, then every time I wake my phone up, the video starts again.

4. From what I can see, it isn't clear on the courses page and I can't find a reasonable way to search the selected courses.

5. Thank you, in advance.Even when you pay for the courses you can't view them on your phone when downloading them.

6. Not sure how it works between app & phone.I've been using the app for quite sometime with no issues and now everytime I try to login I get an "Oops" and "Check your connection".

7. I have my courses with me all the time and can go through a lesson whenever I have time free.

8. Also I've noticed that the layout will freeze at times and duplicate itself if that makes any sense.Unpauses every time I open my phone.

9. :( And pop-out mode is a weird square shape instead of the aspect ratio of the video so you get black bars on top and bottom which is rather annoying.

10. It is really difficult to find anywhere where I can actually see which courses are included in the personal plan.

11. Its not clear if the video auto gets disabled/sleep when minimized or if it stays active like the audio playing in the background.

1. Fix Udemy Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Udemy: Restarting the app will resolve most errors.
2. Update the Udemy App. Here is how:
   1. On Android goto PlayStore » Search for "Udemy" » Open Udemy - Online Courses » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Udemy » click "UPDATE".
3. Clear Udemy - Online Courses app cache: Clearing cached data will force your app to retrieve the latest data directly from Udemy servers.
   1. On Android, goto Settings » Apps » Select "Udemy - Online Courses" » click Storage » click "Clear Cache".
4. Check Udemy app permissions. If any of these permissions required to use your device's features are disenabled, Udemy might not work.
5. Uninstall and reinstall Udemy. If nothing else has worked, completely uninstall Udemy then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Udemy not working

2. Fix Udemy Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Udemy be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Udemy not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Udemy may not be able to connect to the Internet when running in the background.