Contact TV Guide Customer Service

Why should I report an Issue with TV Guide?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of CBS Interactive, Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. If this is the BETA version, in which "minor bugs" have been "fixed", TV GUIDE should scrap it, and start over from scratch!Listings aren't accurate for 85706 area.

2. Really sucks to feel the need to uninstall it! Edit to add; Not fixed, still doesn' show my tv listings, which is what I expect from tv guide.

3. I've also always wanted the ability to save my favorite channels and other settings without the requirement that I create a profile where the info is saved online.

4. What would be the problem.TV Guide has always been a respected name and source of info about what's on TV.

5. I just opened TV guide, only to find that it was unable to open the channel lineup I have had for YEARS, with my SPECTRUM cable service.

6. Since then I have been trying to re-download this app again to see if it was any better ... BUT ... Every time I download it and pick the comcast/cable/antenna and pick the other programs I cannot get past that.

7. Not happening.Ever since my phone did an auto update, against my wishes, the push notifications have been temporarily disabled and I can't get notified of upcoming shows.

8. When I manually move the guide to the current day and time the guide does not load all the way.

9. Do the people that design this app actually try using it??Guide jumps ahead to a day in the future instead of being on the current hour and day.

10. It looks to me like they force that requirement so they can sell info about our viewing history to their business partners and other customers.

11. I was hoping that the recent rewrite/update of this app would fix at least some of the many major problems that I've experienced during the time I've been using it.

1. Fix TV Guide Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart TV Guide: Restarting the app will resolve most errors.
2. Update the TV Guide App. Here is how:
   1. On Android goto PlayStore » Search for "TV Guide" » Open TV Guide » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for TV Guide » click "UPDATE".
3. Clear TV Guide app cache: Clearing cached data will force your app to retrieve the latest data directly from TV Guide servers.
   1. On Android, goto Settings » Apps » Select "TV Guide" » click Storage » click "Clear Cache".
4. Check TV Guide app permissions. If any of these permissions required to use your device's features are disenabled, TV Guide might not work.
5. Uninstall and reinstall TV Guide. If nothing else has worked, completely uninstall TV Guide then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing TV Guide not working

2. Fix TV Guide Server issues & Internet Connection

1. Check network connection: An unstable Internet will make TV Guide be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to TV Guide not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, TV Guide may not be able to connect to the Internet when running in the background.