Published by CBS Interactive, Inc. on Nov 3, 2024

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About CNET: News, Advice & Deals

1. Alongside the world’s largest volume of high-quality unbiased product reviews, CNET is the go-to source for news and recommendations about the latest tech and consumer electronics.

2. Everything in the new CNET app (designed for phones and tablets) is focused on the areas you (as a tech fan) care the most about: staying up-to-date with the news and making informed product purchases.

3. CNET is the No. 1 source for tech news and reviews and puts the biggest stories of the day and expert advice on the products you need to own, right in the palm of your hand.

4. Anchored by the largest tech product review catalog in the world, lightning-fast autosuggestions powered by natural language processing (NLP), artificial intelligence (AI) and machine learning (ML) get you the results you want.

5. HUGE PRODUCT DEPTH: Whatever type of product you’re interested in (phones, headphones, smart home devices and more), CNET helps you find the best, at the best price.

6. CNET combines editorial picks with popular and trending news to feature the most important stories in the tech world.

7. BREAKING NEWS ALERTS: Get timely notifications on CNET’s exclusive scoops, in-depth features, and important news and reviews.

8. IMMERSIVE VIDEO: Quickly learn about a product with CNET’s premium video reviews, which accompany nearly all of our reviews (in case you already forgot, there are *thousands* of these).

9. FIND THE BEST: Want the best wireless headphones, but don’t have time to wade through every single product review?

10. CNET saves you time and money by helping you find the right product quickly.

11. Download CNET today to keep up with the No. 1 source for news you care about!

CNET Customer Insights

1. I hope so.There are at least two problems with the CNet app: auto play videos is on by default and you cannot open images and resize them, so if the image is of something small you have to go to the website to view it better.

2. It happens so much that I RARELY watch the videos and just read the reviews/articles.When asked for my interests, Apple was not a choice I made (nor anything to do with stimulus checks/politics, I get that elsewhere, thank you).

3. It is very difficult to find any cnet shows like apple core or Top 5.

4. Overall, the quality of content and delivery is fantastic if you can find what you are looking for.Downloaded it to my Galaxy S7 Edge after reading of another user's difficulty.

5. I am forced to search for the article and end up reading other things and wasting way more time.

6. What is invalid? No clue.I thought this was going to be a copy of the website with search and different areas to go to.

7. It's a better app when compared with others that coupons are not valid.I love CNET, and I like the app.

8. I haven't pinpointed exactly when it happens versus when it works as intended, but it also starts a video up again even when you have paused the video.

9. I love CNET I subscribe to the various email publications.

10. I'll stick with their website, though even there I'm forced to turn off videos.

11. However, there is a problem with the video player where the sound sometimes goes in and out and in and out (like you are hitting mute over and over again).

Steps to Troubleshoot & Fix CNET Issues

1. Fix CNET Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart CNET: Restarting the app will resolve most errors.
  2. Update the CNET App. Here is how:
    1. On Android goto PlayStore » Search for "CNET" » Open CNET: News, Advice & Deals » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for CNET » click "UPDATE".
  3. Clear CNET: News, Advice & Deals app cache: Clearing cached data will force your app to retrieve the latest data directly from CNET servers.
    1. On Android, goto Settings » Apps » Select "CNET: News, Advice & Deals" » click Storage » click "Clear Cache".
  4. Check CNET app permissions. If any of these permissions required to use your device's features are disenabled, CNET might not work.
  5. Uninstall and reinstall CNET. If nothing else has worked, completely uninstall CNET then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing CNET not working


2. Fix CNET Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make CNET be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to CNET not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, CNET may not be able to connect to the Internet when running in the background.

Reported Issues