Contact CNET Customer Service

Why chat with our AI CNET Support?

1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of CNET.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. I hope so.There are at least two problems with the CNet app: auto play videos is on by default and you cannot open images and resize them, so if the image is of something small you have to go to the website to view it better.

2. It happens so much that I RARELY watch the videos and just read the reviews/articles.When asked for my interests, Apple was not a choice I made (nor anything to do with stimulus checks/politics, I get that elsewhere, thank you).

3. It is very difficult to find any cnet shows like apple core or Top 5.

4. Overall, the quality of content and delivery is fantastic if you can find what you are looking for.Downloaded it to my Galaxy S7 Edge after reading of another user's difficulty.

5. I am forced to search for the article and end up reading other things and wasting way more time.

6. What is invalid? No clue.I thought this was going to be a copy of the website with search and different areas to go to.

7. It's a better app when compared with others that coupons are not valid.I love CNET, and I like the app.

8. I haven't pinpointed exactly when it happens versus when it works as intended, but it also starts a video up again even when you have paused the video.

9. I love CNET I subscribe to the various email publications.

10. I'll stick with their website, though even there I'm forced to turn off videos.

11. However, there is a problem with the video player where the sound sometimes goes in and out and in and out (like you are hitting mute over and over again).

1. Fix CNET Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart CNET: Restarting the app will resolve most errors.
2. Update the CNET App. Here is how:
   1. On Android goto PlayStore » Search for "CNET" » Open CNET: News, Advice & Deals » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for CNET » click "UPDATE".
3. Clear CNET: News, Advice & Deals app cache: Clearing cached data will force your app to retrieve the latest data directly from CNET servers.
   1. On Android, goto Settings » Apps » Select "CNET: News, Advice & Deals" » click Storage » click "Clear Cache".
4. Check CNET app permissions. If any of these permissions required to use your device's features are disenabled, CNET might not work.
5. Uninstall and reinstall CNET. If nothing else has worked, completely uninstall CNET then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing CNET not working

2. Fix CNET Server issues & Internet Connection

1. Check network connection: An unstable Internet will make CNET be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to CNET not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, CNET may not be able to connect to the Internet when running in the background.