Published by T-Systems International GmbH

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Send the customer service your feedback so they can fix your issue asap.



Email Support directly


Why should I report an Issue with Mobile Identity and Access?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of T-Systems International GmbH to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

Customer Insights

Steps to Troubleshoot & Fix Issues

1. Fix Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart : Restarting the app will resolve most errors.
  2. Update the App. Here is how:
    1. On Android goto PlayStore » Search for "" » Open Mobile Identity and Access » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for » click "UPDATE".
  3. Clear Mobile Identity and Access app cache: Clearing cached data will force your app to retrieve the latest data directly from servers.
    1. On Android, goto Settings » Apps » Select "Mobile Identity and Access" » click Storage » click "Clear Cache".
  4. Check app permissions. If any of these permissions required to use your device's features are disenabled, might not work.
  5. Uninstall and reinstall . If nothing else has worked, completely uninstall then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing not working


2. Fix Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, may not be able to connect to the Internet when running in the background.

Reported Issues