AppContacterPublished by T-Systems International GmbH
Contact Customer Service
Chat with our AI-based Support
Why chat with our AI Support?
- Our AI is availaibe 24/7, to help you solve any pressing challenges.
- You'll get immediate access to a support assistant specifically trained on support materials of .
- Skip support wait times and emailing back and forth. Get help immediately.
What users are saying
Steps to Troubleshoot & Fix Issues
1. Fix Not Working/Crashes/Errors/Unresponsive & Black/White screen:
- Restart : Restarting the app will resolve most errors.
- Update the App. Here is how:
- On Android goto PlayStore » Search for "" » Open Mobile Identity and Access » click "Update".
- On iPhone, goto AppStore » Your profile » Available Updates » Check for » click "UPDATE".
- Clear Mobile Identity and Access app cache: Clearing cached data will force your app to retrieve the latest data directly from servers.
- On Android, goto Settings » Apps » Select "Mobile Identity and Access" » click Storage » click "Clear Cache".
- Check app permissions. If any of these permissions required to use your device's features are disenabled, might not work.
- Uninstall and reinstall . If nothing else has worked, completely uninstall then reinstall.
- Restart your device. Last, restarting your device can often clear most problems causing not working
2. Fix Server issues & Internet Connection
- Check network connection: An unstable Internet will make be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
- Disable VPN: VPN can cause connection errors and lead to not working. Make sure all VPNs are off
- Enable background data: When Background data is turned off, may not be able to connect to the Internet when running in the background.
Reported Issues
No Issues reported yet. Be the first to report one!
