Published by Cape & Bay, LLC

contact TruFit Chat with our AI-based TruFit Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with TruFit?



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Why chat with our AI TruFit Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of TruFit.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. Please keep these as current and reliable as the company is at withdrawing membership, yearly, and personal training fees!!! The gym is awesome! Wish app was too!!Update: I am still unable to view the class schedule from the app.

2. As a new member I would like to see a description of all the classes they offer in order to see if I'd be interested, then look for it on the weekly schedule to plan my week, but there is nothing under each class/exercise description button.

3. I have uninstalled and reinstalled several times, still not working.I have the updated version and I'm unable to look at any class schedules or instructors, therefore I'm unable to rsvp to the classes.

4. Will be joining golds gym instead - they offer way better customer service.You guys really aught to add in the functionality to use at least an authenticator app like Google vault or something to verify a login instead of just periodically signing people out.

5. Definitely needs workWell, my husband just signed us both up for this gym but looks like we're not off to a great start with this app 🙄 Our location in Antioch, TN isn't even listed as a selection during app registration, so we cannot complete the process.

6. Welp I can't access the app to get the member ID! Very frustrating to being limited to giving my number at check inApp is very buggy and lacking features.

7. For the week and all future weeks, it just says no classes available.Overall, the app looks nice and is easy to use.

8. The Class Schedule page should automatically select the "home gym" instead having clients scroll through the list of gyms.

9. I've tried clicking the drop down box option to filter and the screen goes dark like it's trying to show me the options, but it's just dark.

10. Password reset doesnt work - I get no email to reset.

11. This is how I plan my week, now unable to view it in the app.

Steps to Troubleshoot & Fix TruFit Issues

1. Fix TruFit Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart TruFit: Restarting the app will resolve most errors.
  2. Update the TruFit App. Here is how:
    1. On Android goto PlayStore » Search for "TruFit" » Open TruFit » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for TruFit » click "UPDATE".
  3. Clear TruFit app cache: Clearing cached data will force your app to retrieve the latest data directly from TruFit servers.
    1. On Android, goto Settings » Apps » Select "TruFit" » click Storage » click "Clear Cache".
  4. Check TruFit app permissions. If any of these permissions required to use your device's features are disenabled, TruFit might not work.
  5. Uninstall and reinstall TruFit. If nothing else has worked, completely uninstall TruFit then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing TruFit not working


2. Fix TruFit Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make TruFit be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to TruFit not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, TruFit may not be able to connect to the Internet when running in the background.

Reported Issues

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