Published by TRAVELPERK S.L. on Apr 22, 2024

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Why should I report an Issue with TravelPerk?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of TRAVELPERK S.L. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About TravelPerk

1. It’s your direct line to real travel agents (never chatbots), no matter where you are in the world, and no matter the time of day or night.

2. TravelPerk Trip Assistant saves all your trips to your device so you can see all that important information at a glance—even when you’re offline.

3. The TravelPerk Trip Assistant is here to make sure that all your travel plans go smoothly.

4. Reach our world-class travel agents at the tap of a button, and get speedy support any time of day or night.

5. Get instant access to booking confirmations for your flights, hotels, trains, and rental cars.

6. Never print passes or tickets again, and store every detail of your trip in one place.

7. We have, and we know how it feels trying (and failing) to remember the hotel name to tell the taxi driver.

8. What’s more, it’s your business travel itinerary in your pocket.

9. No more searching through hundreds of emails to find booking details or check-in instructions.

10. Running into issues while traveling can be frustrating and tiring—but not with TravelPerk.

11. Easily access all your flight, hotel, train, and rental car bookings on the go from anywhere.

TravelPerk Customer Insights

1. It seems to have lost the function of making travel booking Can only be used to look at booking already made and contact TravelPerk Seems little point in using itNever works when you need it to.

2. I ended up having to pay for the hotel using my own CCVery smooth in finding and booking, great and fast help on chatMost stressfull way of traveling.

3. They failed to pay for my stay, so I had to pay out of my pocket, and support case on refunding me keeps going for more than a month now and it ended up by support saying that I have to contact the hotel myself and that they can't help me.

4. Horrible! Booked a hotel reservation and then saw that the price I paid through TravelPerk was significantly more than booking with hotel itself.

5. Hotel didn't want to accept the digital credit card that TravelPerk told me to use.

6. I requested a cancellation with TravelPerk and they cancelled my reservation, but haven't refunded my credit card.

7. Definitely don't use them!Started used TravelPerk as a request from my company and had a terrible first experience.

8. Missed a meeting with a client due to this and was unable to pick up the rental car from SFO because the new flight landed at 11pm and the rental car offices are closed by then.

9. Hotels that dont get booked, trains that dont get tickets, customer support is non existant.

10. There is zero value added to any trips by this application.I was reluctant at first, but I now like the app because it's really helpful when you have complex travel arrangements.

11. If you are stressed when you travel you cant imagine what it is with travelperk.

Steps to Troubleshoot & Fix TravelPerk Issues

1. Fix TravelPerk Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart TravelPerk: Restarting the app will resolve most errors.
  2. Update the TravelPerk App. Here is how:
    1. On Android goto PlayStore » Search for "TravelPerk" » Open TravelPerk » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for TravelPerk » click "UPDATE".
  3. Clear TravelPerk app cache: Clearing cached data will force your app to retrieve the latest data directly from TravelPerk servers.
    1. On Android, goto Settings » Apps » Select "TravelPerk" » click Storage » click "Clear Cache".
  4. Check TravelPerk app permissions. If any of these permissions required to use your device's features are disenabled, TravelPerk might not work.
  5. Uninstall and reinstall TravelPerk. If nothing else has worked, completely uninstall TravelPerk then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing TravelPerk not working


2. Fix TravelPerk Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make TravelPerk be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to TravelPerk not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, TravelPerk may not be able to connect to the Internet when running in the background.

Reported Issues