Published by Tobii Dynavox on Jan 8, 2024

Report an issue with Tobii Dynavox Beam.
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Why should I report an Issue with Tobii Dynavox Beam?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Tobii Dynavox to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Tobii Dynavox Beam

1. Tobii Dynavox Beam is the mobile application one needs to setup a connection between your phone and Tobii Dynavox Communicator.

2. It enables people to send and receive text messages using the Communicator through a bluetooth connection.

3. To enable text messaging on Communicator you simply install Beam on your phone, pair your AAC device and your phone using bluetooth and select the paired phone as your text messaging device in Communicator.

Tobii Dynavox Beam Customer Insights

1. This app totally stinks I did real well with boardmaker online you changed it and now we can't work anything right I've been trying for the last 3 days to they have to do stuff on my boardmaker and I can't get anything printed I can't figure out anything I can't find help anywhereUnsure about this app.

Steps to Troubleshoot & Fix Tobii Dynavox Beam Issues

1. Fix Tobii Dynavox Beam Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Tobii Dynavox Beam: Restarting the app will resolve most errors.
  2. Update the Tobii Dynavox Beam App. Here is how:
    1. On Android goto PlayStore » Search for "Tobii Dynavox Beam" » Open Tobii Dynavox Beam » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Tobii Dynavox Beam » click "UPDATE".
  3. Clear Tobii Dynavox Beam app cache: Clearing cached data will force your app to retrieve the latest data directly from Tobii Dynavox Beam servers.
    1. On Android, goto Settings » Apps » Select "Tobii Dynavox Beam" » click Storage » click "Clear Cache".
  4. Check Tobii Dynavox Beam app permissions. If any of these permissions required to use your device's features are disenabled, Tobii Dynavox Beam might not work.
  5. Uninstall and reinstall Tobii Dynavox Beam. If nothing else has worked, completely uninstall Tobii Dynavox Beam then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Tobii Dynavox Beam not working


2. Fix Tobii Dynavox Beam Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Tobii Dynavox Beam be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Tobii Dynavox Beam not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Tobii Dynavox Beam may not be able to connect to the Internet when running in the background.

Reported Issues