Published by Tobii Dynavox on Jan 8, 2024

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Why chat with our AI Tobii Dynavox Beam Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
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What users are saying

1. This app totally stinks I did real well with boardmaker online you changed it and now we can't work anything right I've been trying for the last 3 days to they have to do stuff on my boardmaker and I can't get anything printed I can't figure out anything I can't find help anywhereUnsure about this app.

Steps to Troubleshoot & Fix Tobii Dynavox Beam Issues

1. Fix Tobii Dynavox Beam Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Tobii Dynavox Beam: Restarting the app will resolve most errors.
  2. Update the Tobii Dynavox Beam App. Here is how:
    1. On Android goto PlayStore » Search for "Tobii Dynavox Beam" » Open Tobii Dynavox Beam » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Tobii Dynavox Beam » click "UPDATE".
  3. Clear Tobii Dynavox Beam app cache: Clearing cached data will force your app to retrieve the latest data directly from Tobii Dynavox Beam servers.
    1. On Android, goto Settings » Apps » Select "Tobii Dynavox Beam" » click Storage » click "Clear Cache".
  4. Check Tobii Dynavox Beam app permissions. If any of these permissions required to use your device's features are disenabled, Tobii Dynavox Beam might not work.
  5. Uninstall and reinstall Tobii Dynavox Beam. If nothing else has worked, completely uninstall Tobii Dynavox Beam then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Tobii Dynavox Beam not working


2. Fix Tobii Dynavox Beam Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Tobii Dynavox Beam be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Tobii Dynavox Beam not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Tobii Dynavox Beam may not be able to connect to the Internet when running in the background.

Reported Issues

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