Contact Ting Customer Service

Why should I report an Issue with Ting?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Ting, Inc to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The "2" rating is only for the app; I am otherwise very happy with Ting.I had been using the Ting app for about 3-4 years now, and never had a problem; simple but easy to navigate for checking my billing and usage, but at of today (May 22nd 2023), when I try to use it now says "App has expired, please use website." This is really disappointing as this was out of the blue with no warning what so ever; I would rate it 5 stars if it worked, but sadly have to dock a few stars since they just suddenly discontinued it with no warning.

2. Can you explain a bit more why this change is happening, and what is wrong with having a dedicated app for Android to control the Ting account and device settings?Terrible, $10 flexpay was setup as normal for 2 years... $1000 overpaid for service and they are just happy to keep the money.

3. An email letting customers know that the app is going away might have been nice.They shut down the app and now you have to use the website online and it's hard enough connecting to that when data has been super slow.

4. Service is fine, after working on a challenging situation they made things right and all is great.I'm working with support right now, but super annoying to have set a data cap of 200 MB only to find you used $30 of data.

5. Please use website." In the Google Play store you can't even find this app by searching anymore either.

6. The plans are good and CS is good but this app needs more frequent updates and a 2.9 star rating for an MVNO is not appropriate.I can no longer get to Account Settings.

7. I find myself tapping all over the screen hoping to find what I need with billing, but it isn't there.

8. My Wi-Fi was failing and I didn't know my work phone was gobbling up this data plan, because I was confident it would have disabled it after 200 megabytes like I wanted it to.

9. I tried both the mobile app & signing in through the Ting website, neither of which allow me to do this.

10. When I tried the "help/support" option the FAQ told me to "select Account Settings'' which is the problem.

11. Tech support was prompt and helpful but given my location, I decided that neither the T-Mobile nor the alternative 4G Verizon coverage was suitable.

1. Fix Ting Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Ting: Restarting the app will resolve most errors.
2. Update the Ting App. Here is how:
   1. On Android goto PlayStore » Search for "Ting" » Open Ting » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Ting » click "UPDATE".
3. Clear Ting app cache: Clearing cached data will force your app to retrieve the latest data directly from Ting servers.
   1. On Android, goto Settings » Apps » Select "Ting" » click Storage » click "Clear Cache".
4. Check Ting app permissions. If any of these permissions required to use your device's features are disenabled, Ting might not work.
5. Uninstall and reinstall Ting. If nothing else has worked, completely uninstall Ting then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Ting not working

2. Fix Ting Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Ting be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Ting not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Ting may not be able to connect to the Internet when running in the background.