Contact TigerConnect Customer Service

Why should I report an Issue with TigerConnect?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of TigerText, Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. More than a secure text messaging app, TigerConnect is a communication and collaboration platform that streamlines workflows by delivering actionable real-time, clinical data at the point of care to drive positive outcomes for patients and greater productivity and profitability for healthcare organizations.

2. Through its Connection Hub technology, TigerConnect integrates data from EHRs, nurse call systems, scheduling, and other clinical systems for accelerated workflows that lead to greater collaboration, improved productivity, and higher patient satisfaction.

3. TigerConnect is currently certified to work in the U. S. and Canada.

4. While users in other countries may download and access the app for free, the TigerConnect user experience may be inconsistent outside the U. S. and Canada.

1. This is not effective in an acute care setting and has led to a lot of unnecessary delays.Despite having exactly the right email and pw, claims it's not right, absolute trash can of an appAfter latest Android update for pixel phones this app constantly crashes when trying to open.Needs a dark mode VERY BADLY.

2. GOOD GRIEF! Do y'all even respond to these comments???I'm not sure what happened with this latest update, but myself and everyone that uses this in my hospital is having issues with message is not coming through unless we're actively staring at the open app.

3. When I have tigertext open and someone sends a message whilei have the conversation open, I get a loud notification even with my phone on vibrate.

4. The only way I was able to get it to stop was by logging into the desktop version of the application and reading the message on there, then it finally became "Read” and my phone stopped ringing.

5. Tiger text now is displaying new messages aqt the very bottom of my screen, and then another TC message will come in right on top of that one at the bottom of my screen.

6. Sometimes, after message has been reviewed, it's still remains marked as "unread" and I continue to get notifications every minute that I have a new message.

7. Whenever I take on the role, hundreds of messages that were previously read get sent over, each one with the notification sound.

8. When my phone is on vibrate and my screen is off or I'm not in the tigertext app, it vibrates for notifications.

9. Then I have to open the app from my home page to read the messages.

10. The messages won't display on my screen so that they can be read.

11. I get loud notifications when I'm trying to respond in meetings and lectures.

1. Fix TigerConnect Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart TigerConnect: Restarting the app will resolve most errors.
2. Update the TigerConnect App. Here is how:
   1. On Android goto PlayStore » Search for "TigerConnect" » Open TigerConnect » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for TigerConnect » click "UPDATE".
3. Clear TigerConnect app cache: Clearing cached data will force your app to retrieve the latest data directly from TigerConnect servers.
   1. On Android, goto Settings » Apps » Select "TigerConnect" » click Storage » click "Clear Cache".
4. Check TigerConnect app permissions. If any of these permissions required to use your device's features are disenabled, TigerConnect might not work.
5. Uninstall and reinstall TigerConnect. If nothing else has worked, completely uninstall TigerConnect then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing TigerConnect not working

2. Fix TigerConnect Server issues & Internet Connection

1. Check network connection: An unstable Internet will make TigerConnect be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to TigerConnect not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, TigerConnect may not be able to connect to the Internet when running in the background.