Contact FS Libre 2 Customer Service

Why should I report an Issue with FS Libre 2?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of THREAD to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. This sucks 😔 I'm just going to request a new reader.Doesn't work, tried several different android devices, no go, it did work (the apple version) on my son's phone, device was placed by vet on my cat, bit disappointed but glad (out of 5 devices), we found 1 that worked, seems app needs major upgrades.This freestyle libre to app is not compatible with the phone that I have it should be because you have every other Motorola Android phone except the Motorola g pure I enjoy my sensor and now I cannot use your product and I really would love to have my phone to be connected with my sensor freestyle libre to censor and app for me was great up until I just changed my phone 😔I downloaded this app because I thought it would give me a reader to read the stupid sensors that the doctor prescribes me and what do I get it's some pediatric study bull that I didn't sign up for I'd like to get a reader f...

2. My phone is incompatible, so now I have an unused sample meter and a prescription I need to cancel.The name of this tricked me into thinking it was the app for reading the libre 2, so I thought I didn't need a reader.

3. Your choices are to use a phone with NFC, rely solely on the Libre 2 reader (which has no connectivity), or switch to a CGM that fully implements Bluetooth.I've downloaded the app twice and I'm unable to use it.

4. That program requires your phone to have NFC connectivity.

5. This is not the Freestyle Libre 2 program we are familiar with.

6. It doesn't recognize my email address and won't allow you to create a password.

7. Turned out my phone can't access the real app.

8. Please help meThis app doesn't work.

9. Now I have to get another device bc haven't been able to get my numbers in 2 days.

10. The app asks for your email address and password.

11. It used to work but now I can't download the app after it went away.

1. Fix FS Libre 2 Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart FS Libre 2: Restarting the app will resolve most errors.
2. Update the FS Libre 2 App. Here is how:
   1. On Android goto PlayStore » Search for "FS Libre 2" » Open FS Libre 2 » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for FS Libre 2 » click "UPDATE".
3. Clear FS Libre 2 app cache: Clearing cached data will force your app to retrieve the latest data directly from FS Libre 2 servers.
   1. On Android, goto Settings » Apps » Select "FS Libre 2" » click Storage » click "Clear Cache".
4. Check FS Libre 2 app permissions. If any of these permissions required to use your device's features are disenabled, FS Libre 2 might not work.
5. Uninstall and reinstall FS Libre 2. If nothing else has worked, completely uninstall FS Libre 2 then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing FS Libre 2 not working

2. Fix FS Libre 2 Server issues & Internet Connection

1. Check network connection: An unstable Internet will make FS Libre 2 be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to FS Libre 2 not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, FS Libre 2 may not be able to connect to the Internet when running in the background.