Contact Triib Customer Service

Why should I report an Issue with Triib?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Triib, Inc to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. I cannot give zero stars, so the 1 star i'm forced to give is that I submitted it all to Triib Support with screenshots, and within 2 days working with them on troubleshooting my login issue.New update (6.21.22) dropped being able to see how many people and who signed up for class.

2. Functionally and aesthetically great.Waiting a year for the Android version to update to match the iOS was only slightly irritating.

3. clearly the apple version is the priority.Update 11/2020: Since the complete overhaul, the app has been great.

4. My gym uses this app and if it weren't for that, I would uninstall.This does a great job on the signing up section and unrolling in a class easy.

5. Now at the gym on the desktop computer it's easy to find.It's great using the app to be able to track your progress and see what's going in out box.

6. Three stars because it works, but you have to be very very careful to make sure everything is loaded correctly before you proceed with any changes.I'm giving this 3 stars because it does do the key things i need it to do.

7. Additionally the screen jumps to various places as you're trying to register or cancel a class which can easily lead to you canceling or signing up for the wrong thing.

8. However, since this last update I cannot see workouts prior to the day of.

9. Provide me with details of the workouts, see the schedule, book the class, and then log my stats.

10. Can reserve classes without a problem and view the box schedule, so there is some benefit to the app.This app is trash for Android vs the iOS counterpart.

11. Lastly, it is really hard to view your past stats quickly when you need them the day-of your workout.STAY AWAY! It's a bait and switch.

1. Fix Triib Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Triib: Restarting the app will resolve most errors.
2. Update the Triib App. Here is how:
   1. On Android goto PlayStore » Search for "Triib" » Open Triib » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Triib » click "UPDATE".
3. Clear Triib app cache: Clearing cached data will force your app to retrieve the latest data directly from Triib servers.
   1. On Android, goto Settings » Apps » Select "Triib" » click Storage » click "Clear Cache".
4. Check Triib app permissions. If any of these permissions required to use your device's features are disenabled, Triib might not work.
5. Uninstall and reinstall Triib. If nothing else has worked, completely uninstall Triib then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Triib not working

2. Fix Triib Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Triib be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Triib not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Triib may not be able to connect to the Internet when running in the background.