Published by SaveFamilygps on May 7, 2024

Report an issue with SaveFamily.
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Why should I report an Issue with SaveFamily?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of SaveFamilygps to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About SaveFamily

1. GPS smartwatches for children with locator are the best way to introduce children to the world of mobile communication.

2. For children, teenagers and elderly people with cognitive and sensory problems.

3. At SaveFamily you will find a watch with GPS and integrated phone for all your family's needs.

4. It will be their first mobile phone without risk.

5. More than 200,000 families use our devices every day with great satisfaction.

SaveFamily Customer Insights

1. No doy un 5 porque as veces las llamadas por la app no funcionan bien (pero por whatsapp va ok).La aplicación es pésima.La aplicación en general es bastante cutre.

2. I put from mistake wrong email and nobody answer me from this company to resetHemos regalado el reloj a nuestro hijo de 12 años.

3. Por supuesto puede mejorar pero hace lo que buscaba - comunicarme con mi hijo y saber donde está.

4. Dejo la review porque creo que la app ha mejorado bastante desde entonces.

5. Hay que tener en cuenta que probablemente la experiencia con la app cambie de acuerdo con el modelo del reloj.

6. Con el ICONIC Plus 4G funciona bastante bien.

Steps to Troubleshoot & Fix SaveFamily Issues

1. Fix SaveFamily Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart SaveFamily: Restarting the app will resolve most errors.
  2. Update the SaveFamily App. Here is how:
    1. On Android goto PlayStore » Search for "SaveFamily" » Open SaveFamily » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for SaveFamily » click "UPDATE".
  3. Clear SaveFamily app cache: Clearing cached data will force your app to retrieve the latest data directly from SaveFamily servers.
    1. On Android, goto Settings » Apps » Select "SaveFamily" » click Storage » click "Clear Cache".
  4. Check SaveFamily app permissions. If any of these permissions required to use your device's features are disenabled, SaveFamily might not work.
  5. Uninstall and reinstall SaveFamily. If nothing else has worked, completely uninstall SaveFamily then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing SaveFamily not working


2. Fix SaveFamily Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make SaveFamily be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to SaveFamily not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, SaveFamily may not be able to connect to the Internet when running in the background.

Reported Issues