Contact Tencent Video Customer Service

Why should I report an Issue with Tencent Video?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Image Future to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. And what is the purpose of being able to download the episodes if I can't watch them offline???? It's annoying cause I'll have episodes downloaded but can't wait cause I'm not connected to wifi and data service in the area is not great so I'm stuck not being able to watch the downloaded episodes.The pause/play button needs to be moved/fixed.

2. Have yet to find the 10 second ff and rewind button, not sure how to turn off the app, pause time is limited.......and while casting to my tv from my phone the drama will start playing randomly on my phone.

3. TenCent refuses to acknowledge my e-mails and Google Play refuses to help because my problem does not qualify.

4. TenCent ignores me, and Google Play refuses to help me.

5. A paid subscription doesn't improve service and there is NO customer service.

6. So silly😥😄😥I watch with English subtitles and many times they go to fast causing me to need rewinding.

7. And contacting customer service is like writing a detailed message and burning it hoping it will reach its recipient.

8. It's a mess.I purchased a VIP yearly pass from TenCent at a cost of 56.99 USD.

9. Good shows but inaccessible.It crashes frequently and now they want to charge more money on top of the VIP subscription fees.

10. A VIP membership is supposed to include the videos without ads and we are supposed to get advance access which is why I paid the fees.

11. Today I wanted to watch a show only to see that I have to pay to see something that was free (I already watched it) last week.

1. Fix Tencent Video Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Tencent Video: Restarting the app will resolve most errors.
2. Update the Tencent Video App. Here is how:
   1. On Android goto PlayStore » Search for "Tencent Video" » Open Tencent Video » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Tencent Video » click "UPDATE".
3. Clear Tencent Video app cache: Clearing cached data will force your app to retrieve the latest data directly from Tencent Video servers.
   1. On Android, goto Settings » Apps » Select "Tencent Video" » click Storage » click "Clear Cache".
4. Check Tencent Video app permissions. If any of these permissions required to use your device's features are disenabled, Tencent Video might not work.
5. Uninstall and reinstall Tencent Video. If nothing else has worked, completely uninstall Tencent Video then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Tencent Video not working

2. Fix Tencent Video Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Tencent Video be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Tencent Video not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Tencent Video may not be able to connect to the Internet when running in the background.