Contact WeChat Customer Service

Why should I report an Issue with WeChat?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of WeChat to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. For example, posting a picture on the time capsule using an android phone means the picture will immediately be converted to a video in which all that is happening is just zooming further and further into the picture.

2. For example, posting a picture on the time capsule using an android phone means the picture will immediately be converted to a video in which all that is happening is just zooming further and further into the picture.

3. I regularly uninstall for periods of time.Really bad app, lame programming, bad logic, constant hangs, constant security issues, constant hassles, locks account if you don't use it often, says it detected unusual activity on your account and asks for friend's information to unblock your account, but you can't contact your friends because you can't log in, so you have to call them or use another app.

4. I like the app, but the login process really ruins the experience.Can't activate my account because it has been "blocked due to security issues." Tried doing the 2 factor verification process, which failed, and then I tried to get a friend to verify.

5. However, after less than a week, I've been locked out of my account twice for "suspicious activity" and need a friend to help me log back in through some convoluted process.

6. When you send pictures and videos if the original is deleted then you can't see the picture or video anymore.

7. Their help center says if you use Project Fi, then they recommend using a different phone number to connect... Unfortunately, this is also the only phone number I have.

8. I don't want my pictures to zoom and zoomWeChat is great for texting and has an incredible range of cute, free stickers.

9. I don't want my pictures to zoom and zoomThis app is great and has a lot of functionality.

10. Why bother with this app if you have to have another one anyway? I switched to LINE, it works great.Unfortunately it the best way to communicate with people in China.

11. It is extremely frustrating to that I have messages and dont see them for hours, until I remember to open up the app and check.Wechat uses a lot of space.

1. Fix WeChat Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart WeChat: Restarting the app will resolve most errors.
2. Update the WeChat App. Here is how:
   1. On Android goto PlayStore » Search for "WeChat" » Open WeChat » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for WeChat » click "UPDATE".
3. Clear WeChat app cache: Clearing cached data will force your app to retrieve the latest data directly from WeChat servers.
   1. On Android, goto Settings » Apps » Select "WeChat" » click Storage » click "Clear Cache".
4. Check WeChat app permissions. If any of these permissions required to use your device's features are disenabled, WeChat might not work.
5. Uninstall and reinstall WeChat. If nothing else has worked, completely uninstall WeChat then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing WeChat not working

2. Fix WeChat Server issues & Internet Connection

1. Check network connection: An unstable Internet will make WeChat be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to WeChat not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, WeChat may not be able to connect to the Internet when running in the background.