Published by The Royal Children's Hospital, Melbourne

contact Clinical Guidelines Chat with our AI-based Clinical Guidelines Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Clinical Guidelines?



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Why chat with our AI Clinical Guidelines Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of Clinical Guidelines.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. I can't believe this is free of charge.Similar to WHO e pocket booklet but more diseases added to the list Great app.Very helpful in clinical setting.

2. Consider adding drug dosagesFantastic app Thank youYour afebrile seizue flow chart is 8 years out of dateNice appGood app.

3. Please fix this.I am unsure why numerous guidelines will not open, states - Error Loading Page.

4. Keep Going, Dear Aussies ;)Practical, straightforward and precise guidelines.

5. For example: Bowel washout guidelines cannot be opened.

6. I never had issues before with the app.Needs more details in Management and Rx but it is already very nice app for young and low experince doctors, especially working at ED.

7. But there's an error while accessing several guidelines.

8. The user interface is pretty good.

Steps to Troubleshoot & Fix Clinical Guidelines Issues

1. Fix Clinical Guidelines Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Clinical Guidelines: Restarting the app will resolve most errors.
  2. Update the Clinical Guidelines App. Here is how:
    1. On Android goto PlayStore » Search for "Clinical Guidelines" » Open Clinical Guidelines » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Clinical Guidelines » click "UPDATE".
  3. Clear Clinical Guidelines app cache: Clearing cached data will force your app to retrieve the latest data directly from Clinical Guidelines servers.
    1. On Android, goto Settings » Apps » Select "Clinical Guidelines" » click Storage » click "Clear Cache".
  4. Check Clinical Guidelines app permissions. If any of these permissions required to use your device's features are disenabled, Clinical Guidelines might not work.
  5. Uninstall and reinstall Clinical Guidelines. If nothing else has worked, completely uninstall Clinical Guidelines then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Clinical Guidelines not working


2. Fix Clinical Guidelines Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Clinical Guidelines be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Clinical Guidelines not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Clinical Guidelines may not be able to connect to the Internet when running in the background.

Reported Issues

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