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1. Avoid as plague! Same goes for Eurofins website, or phone number, nothing is working.if you are using the app to register a corona test at a spanish airport, I suggest the following: - you can fill out the form on the eurofins website, which we found easier.

2. It would have been nice to hear from the lab earlier, at least to know that the assessment was in process.. but well.. As a very positive note, their costumer service was excellent!First of all it's the poor quality - outdated designs, horrible loading animation that looks blurry and lags even on high end device .

3. I got the results right on time, and I must say that the whole experience using the service from Eurofins was positive.

4. I like the concept of using an app to register results but the customer journey should be improved!I must admit that I was worried when I read a lot of the comments here.

5. Complete rubbish! Correction: added a star for quick customer service to reset login, that was helpful.

6. After 15 years in IT I can say You clearly lack senior software engineers...Zero stars! Suddenly can't login any more, change password does not work.

7. Not happy at all.The app won't allow login, I tried resetting my password but doesn't work as it should, constant errors regardless.

8. I used Eurofins laboratory for day 2 and day 8 covid test who advised everyone to download this application to register the testing kit.

9. Biometric login does not work.I booked an appointment on my laptop and was tested for covid.

10. From taking the sample at their location, to calling their customer service helpline and getting the results via their app.

11. There seems to be no service number youcan call for help.It does not work.

1. Fix TrustOne App Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart TrustOne App: Restarting the app will resolve most errors.
2. Update the TrustOne App App. Here is how:
   1. On Android goto PlayStore » Search for "TrustOne App" » Open TrustOne App » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for TrustOne App » click "UPDATE".
3. Clear TrustOne App app cache: Clearing cached data will force your app to retrieve the latest data directly from TrustOne App servers.
   1. On Android, goto Settings » Apps » Select "TrustOne App" » click Storage » click "Clear Cache".
4. Check TrustOne App app permissions. If any of these permissions required to use your device's features are disenabled, TrustOne App might not work.
5. Uninstall and reinstall TrustOne App. If nothing else has worked, completely uninstall TrustOne App then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing TrustOne App not working

2. Fix TrustOne App Server issues & Internet Connection

1. Check network connection: An unstable Internet will make TrustOne App be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to TrustOne App not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, TrustOne App may not be able to connect to the Internet when running in the background.