Published by HotSchedules on Mar 1, 2024

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Why should I report an Issue with HotSchedules?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of HotSchedules to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About HotSchedules

1. ​HotSchedules is the industry's leading employee scheduling app because it’s the fastest and easiest way to manage your schedule and communicate with your team.

2. Managers appreciate the 75% time savings when building schedules and one-click approvals for shift changes.

3. Work-life balance is easily managed with automatic shift pick ups when you want more hours and time off requests for when you don’t.

4. Calendar sync and notifications keep your Schedules and the roster automatically updated to your phone with any manager-approved changes.

5. And most importantly, staying connected with broadcast and one-to-one messaging makes for a happy and productive team culture.

6. NOTE: The HotSchedules application REQUIRES a valid HotSchedules user account through your employer. Need help?

7. Team members love it because they can swap, pick-up or release shifts with one click.

8. The ability to monitor business performance with sales and labor snapshots from anywhere, keeps them out of the back office.

HotSchedules Customer Insights

1. The latest update makes the app completely unusable since every time I log in, it keeps giving me an error message.The app used to be ok, but now it is awful! I'm not sure what you guys did in some of those updates recently, but the app hardly ever loads anymore.

2. Updates every other time I try to load it up.This app needs a new update practically every single day at this point, and even when it is updated it is slow.

3. It used to operate pretty well, but now it takes ages for any page to load, and I often get error messages or get logged out completely without warning when trying to open the app.

4. Devs, please fix this issue! It's been reoccurring for some time now!The concept behind this app is a good one.

5. There is no way to go back to a broadcast message so read it thoroughly the first time (if you get the chance, they also close automatically some times).Taking stars back for the fact that I continue to have issues.

6. Sometimes I can click the menu and go to another page which loads, but even that doesn't work all the time.

7. Having to wait and wait for a necessary app is very frustrating.I had an update last night, and since it will not open.

8. Constant errors, failures to load, and general bugs ruin what could have been a great app.

9. Im beyond frustrated having to rely on this app and all I get are errors.Astoundingly, after almost 3 years of use, this continues to be the worst app I've ever used in terms of just a complete lack of functionality.

10. It worked flawlessly, but within the last couple of weeks, it just won't update the widget to show my next shift.

11. Always an error, always saying socket closed, always logging you out, and needs a ridiculous amount of updates constantly.

Steps to Troubleshoot & Fix HotSchedules Issues

1. Fix HotSchedules Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart HotSchedules: Restarting the app will resolve most errors.
  2. Update the HotSchedules App. Here is how:
    1. On Android goto PlayStore » Search for "HotSchedules" » Open HotSchedules » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for HotSchedules » click "UPDATE".
  3. Clear HotSchedules app cache: Clearing cached data will force your app to retrieve the latest data directly from HotSchedules servers.
    1. On Android, goto Settings » Apps » Select "HotSchedules" » click Storage » click "Clear Cache".
  4. Check HotSchedules app permissions. If any of these permissions required to use your device's features are disenabled, HotSchedules might not work.
  5. Uninstall and reinstall HotSchedules. If nothing else has worked, completely uninstall HotSchedules then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing HotSchedules not working


2. Fix HotSchedules Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make HotSchedules be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to HotSchedules not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, HotSchedules may not be able to connect to the Internet when running in the background.

Reported Issues