Contact Neurocycle Customer Service

Why chat with our AI Neurocycle Support?

1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of Neurocycle.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. I'm definitely making progress! A few minor issues with the reminder feature not being able to snooze after it is set and the day (6?8?) where we are supposed to watch the metacog video, the steps are out of order.If you're easily frustrated with buggy technology, may be best to skip the app and just follow the steps from the book.

2. However, the steps in the app are agonizingly slow to load at times, and recently, the reminders for each day have not been popping up at all.The work, content and concept are great.

3. Will update if fixed.The concepts used in this app are tremendous! I have been able to work thru many of my issues and have experienced major improvement in my mental and emotional health.

4. Very disappointed as I was wanting to get started on this right away after reading Clean Up Your Mental MessI loved it, but then when I had problems logging in, the password I received from them did not work.

5. Last night I opened the app and was pleased to see that it was back to the start of day 3, with all my notes saved... this morning, which is my quiet time to work with the app, error message again.

6. I've tried emailing multiple times, and support is frustrating to work with.

7. Just wish you could just access the content from a website and not deal with this app.Edited to add: After emailing the team, I received a timely response and was able to get into the app and use it.

8. The reminder function doesnt work, audio player is finicky, and navigating the menus is not intuitive.

9. Good idea put into an organized place that probably does work really well, but the app itself is horrendously slow.

10. I have been working with the book off and on for 4 years, but the app was making the whole process so much easier.

11. Questions are answered with "That's not how it works" rather than "Wow, that is misleading and we see how that doesn't make sense from an end user experience, we will address".

1. Fix Neurocycle Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Neurocycle: Restarting the app will resolve most errors.
2. Update the Neurocycle App. Here is how:
   1. On Android goto PlayStore » Search for "Neurocycle" » Open Neurocycle » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Neurocycle » click "UPDATE".
3. Clear Neurocycle app cache: Clearing cached data will force your app to retrieve the latest data directly from Neurocycle servers.
   1. On Android, goto Settings » Apps » Select "Neurocycle" » click Storage » click "Clear Cache".
4. Check Neurocycle app permissions. If any of these permissions required to use your device's features are disenabled, Neurocycle might not work.
5. Uninstall and reinstall Neurocycle. If nothing else has worked, completely uninstall Neurocycle then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Neurocycle not working

2. Fix Neurocycle Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Neurocycle be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Neurocycle not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Neurocycle may not be able to connect to the Internet when running in the background.