Published by Superior Dental Care, Inc.

contact SDC Mobile Chat with our AI-based SDC Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with SDC?



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Why chat with our AI SDC Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of SDC.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. I was hoping to be able to use this since they have failed to send me my insurance card.Horrible App!! Once registered cannot log in.

2. reset password link works, so i know my account is made... it never logs in... useless waste of my time.Does not work.

3. I had issues with trying to register the first time and I never completed it because it locked up and said error call CS.

4. I read on another review that it works better for iPhone... you guys really need to get a handle on that.Horrible app.

5. I can't check claims, view insurance cards, view plan details or the roster.

6. Hope the Dental Insurance is better than the image they are portraying here?!?!Just downloaded the app and it will not allow me to log in at all.

7. I tried to log in but it wouldn't move off the Login screen.

8. It wouldn't move off the registration screen, but it did register me.

9. They said my account could not be located and I would have to try and remember my username, says that my accountit partially registered.

10. I had to ask that my insurance cards be sent to me because I never got them in the first place.

11. And most the time can't even get the app to allow you to enter your login information.

Steps to Troubleshoot & Fix SDC Issues

1. Fix SDC Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart SDC: Restarting the app will resolve most errors.
  2. Update the SDC App. Here is how:
    1. On Android goto PlayStore » Search for "SDC" » Open SDC Mobile » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for SDC » click "UPDATE".
  3. Clear SDC Mobile app cache: Clearing cached data will force your app to retrieve the latest data directly from SDC servers.
    1. On Android, goto Settings » Apps » Select "SDC Mobile" » click Storage » click "Clear Cache".
  4. Check SDC app permissions. If any of these permissions required to use your device's features are disenabled, SDC might not work.
  5. Uninstall and reinstall SDC. If nothing else has worked, completely uninstall SDC then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing SDC not working


2. Fix SDC Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make SDC be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to SDC not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, SDC may not be able to connect to the Internet when running in the background.

Reported Issues

No Issues reported yet. Be the first to report one!