Published by Singapore Press Holdings

contact SPH Rewards Chat with our AI-based SPH Rewards Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with SPH Rewards?



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Why chat with our AI SPH Rewards Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of SPH Rewards.
  3. Skip support wait times and emailing back and forth. Get help immediately.



What users are saying

1. I can't register in though i have been subscribing for over 30years.Tried to sign up for an account to take part in a contest, but there is no submit button after inputting delivery address to create an acct.

2. Send email to app developer but no reply.Wau cannot even login with correct username n password.

3. Very poor management of apps.App keeps telling me password is invalid when I try to login.

4. I entered the login name which is my email address together with my set password and it was a breeze.

5. If Cannot even cater to a common phone - then what's the use of your app?Downloaded and tried to register account.

6. Developer not intricate enough and never look into details.Hi Team, you App is not robust , it's catered to HDB or Condos , it's not intelligent enough to pick up landed houses.

7. The required login account is not your SPH account number.

8. Keyed in details but no button to submit ! Dun waste time.

9. After login, only show a blank white page.

10. Checked email and other logged on devices and did not find any OTPs.

11. Even after password reset, I still get the same message that my password is invalid.

Steps to Troubleshoot & Fix SPH Rewards Issues

1. Fix SPH Rewards Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart SPH Rewards: Restarting the app will resolve most errors.
  2. Update the SPH Rewards App. Here is how:
    1. On Android goto PlayStore » Search for "SPH Rewards" » Open SPH Rewards » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for SPH Rewards » click "UPDATE".
  3. Clear SPH Rewards app cache: Clearing cached data will force your app to retrieve the latest data directly from SPH Rewards servers.
    1. On Android, goto Settings » Apps » Select "SPH Rewards" » click Storage » click "Clear Cache".
  4. Check SPH Rewards app permissions. If any of these permissions required to use your device's features are disenabled, SPH Rewards might not work.
  5. Uninstall and reinstall SPH Rewards. If nothing else has worked, completely uninstall SPH Rewards then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing SPH Rewards not working


2. Fix SPH Rewards Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make SPH Rewards be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to SPH Rewards not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, SPH Rewards may not be able to connect to the Internet when running in the background.

Reported Issues

— 3 years ago by Pauline Low

I am trying to login to SPH Rewards, but is unable to. Kindly assist. You may contact me at 97981220.