Contact Lifesum Customer Service

Why should I report an Issue with Lifesum: Calorie Tracker?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Lifesum to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. This is a huge problem!It's an ok app, but lacks some features (search recent foods, goal projections), and the inability to edit "verified" items that are incorrect makes accurate tracking a challenge - and I came across a new "verifed" item with incorrect info almost daily.

2. The free version's plenty! But I paid for a year because it was so cheap, and for the premium feature of saving "recipes" instead of entering in the same items for snack combos I eat regularly...such as 4 sesame crackers with a boiled egg and a tsp of avocado mayo.

3. They started charging $20 a month for premium features that used to be free and in my opinion not worth that steep price.

4. I need it to have weekly meal plans, provide me with more nutrient information,and better weight loss tracking.The app has an excellent design and is the most visually appealing app I've tried.

5. All that makes for an ok app that isn't worth paying for, and the free version lacks even more basic features, making it not worth using.

6. I bought the premium version at a huge discount and it's a great value, but I don't think there's enough features to justify the full price.This app has it all.

7. Originally, i used myfitnesspal, but after getting back on track to losing weight and seeing myfitnesspal put their most convenient thing, the barcode scanner, behind a pay wall, I started using lifesum.

8. Granted, I am very overweight so this loss will come easy at first, but the meal plans are extremely helpful in planning groceries for the week and avoiding temptation.

9. Having to manually look for food items defeats the purpose of me purchasing the premium.

10. Edit 2/23: The app now crashes any time I try to add food items that aren't from the existing recipes.

11. However, the serving sizes, calorie counts, and macronutrients for many of the foods are incorrect and many foods have multiple entries (all different).

1. Fix Lifesum Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Lifesum: Restarting the app will resolve most errors.
2. Update the Lifesum App. Here is how:
   1. On Android goto PlayStore » Search for "Lifesum" » Open Lifesum: Calorie Tracker » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Lifesum » click "UPDATE".
3. Clear Lifesum: Calorie Tracker app cache: Clearing cached data will force your app to retrieve the latest data directly from Lifesum servers.
   1. On Android, goto Settings » Apps » Select "Lifesum: Calorie Tracker" » click Storage » click "Clear Cache".
4. Check Lifesum app permissions. If any of these permissions required to use your device's features are disenabled, Lifesum might not work.
5. Uninstall and reinstall Lifesum. If nothing else has worked, completely uninstall Lifesum then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Lifesum not working

2. Fix Lifesum Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Lifesum be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Lifesum not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Lifesum may not be able to connect to the Internet when running in the background.