Published by ShowingTime on Jun 12, 2024

contact Home by ShowingTime Chat with our AI-based Home Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Home?



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Why chat with our AI Home Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of Home.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. With this app, you must get a new link to sync the newest appointments which defeats purpose of subscribing to it.Great app! So much easier than trying to coordinate through multiple phone calls like in the "old days"! Having trouble getting appointments to sync to Google calendar but there's a good chance it's me that's the problem, not the app! EDIT: I did contact customer support and found there is a lag in the sync time between Google and the app.

2. What's the point of calendar sync if you give the excuse that it needs > 12 hours? Showings are requested within the hour! Just build you own calendar and notification system! Also, why show "contact your agent to know more about the showing agent".

3. I sync it with my Google calendar and everything will show up, but, if a new showing is added, I have to subscribe to the calendar again, which kind of defeats the purpose.

4. I'll turn down any realtor that uses this rubbishThe app is helpful for notifications and showings, but it would be more helpful if the calendar sync worked.

5. It says I can sync to my calendar but there is no way to do that so I have to look at this app, accept the showing time then go to my calendar and create an event.

6. It would be more convenient for the agent to use Google Calendar and set up an event or an appointment.A mobile scheduling app that doesn't show you a schedule.

7. Typically, the URL for a calendar is constant, which allows for continuous sync of the calendar so the subscriber automatically sees the new updates.

8. The calendar sync is majorly flawed.

9. You have to sync it with your own calendar app but there's no way to do that.

10. Additionally, developing a way to more easily sync appointments to users' calendars would be quite helpful.

11. I only have one suggestion to make it even better (unless it's a feature i have not found yet, but i did look for it): Have a calender that the seller can input black out times that aren't available for buyers /realtors to select.

Steps to Troubleshoot & Fix Home Issues

1. Fix Home Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Home: Restarting the app will resolve most errors.
  2. Update the Home App. Here is how:
    1. On Android goto PlayStore » Search for "Home" » Open Home by ShowingTime » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Home » click "UPDATE".
  3. Clear Home by ShowingTime app cache: Clearing cached data will force your app to retrieve the latest data directly from Home servers.
    1. On Android, goto Settings » Apps » Select "Home by ShowingTime" » click Storage » click "Clear Cache".
  4. Check Home app permissions. If any of these permissions required to use your device's features are disenabled, Home might not work.
  5. Uninstall and reinstall Home. If nothing else has worked, completely uninstall Home then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Home not working


2. Fix Home Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Home be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Home not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Home may not be able to connect to the Internet when running in the background.

Reported Issues

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