Contact AcuPoint Customer Service

Why should I report an Issue with AcuPoint - Acupuncture?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of ShellSoft to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. With a search function included it could easily rate 5 stars, but unfortunately it currently falls a little short.It's a great accupressure reference, except it keeps crashing, you can't edit the title of a group you created and the images stop appearing after you swipe a couple of points.. It's very slow and needs fixing, otherwise great.i love the app it helps my practice but how can i obtain full version, where is the option to pay.

2. i have to open again to access normal point details as well features too.Excellent pictures of Meridian Points shown in the app.

3. Nice overall, the descriptions are accurate and informative, the images are very well done and make it easy to visually locate points, even for beginners.

4. also when i choose the features option and start selecting the available options ( for free version) the app abruptly ends with no error message it just disappears from screen.

5. Small intestine 1 (Shaoze) is located on the ulnar side of the little finger NOT THE RADIAL SIDE.The bugs has been fixed and working fine.

6. + The map with point location is the only useful - point function by TCM not mentioned at all only indication by Western medicine.

7. If you want to look up a point or condition you have to just read through every entry individually to find the relevant information.

8. Change the picture.Keeps crashing on Android tablet... Reinstalled on android phone.

9. HE9 - shown the wrong picture (Shown index finger instead of Little finger) with correct discriptions.

10. GB 42 - pain in the foot region..Seriously?U need to make your homework on points.

11. And expect people to pay for this?This app is fairy easy to use & it's nicely detailed.

1. Fix AcuPoint Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart AcuPoint: Restarting the app will resolve most errors.
2. Update the AcuPoint App. Here is how:
   1. On Android goto PlayStore » Search for "AcuPoint" » Open AcuPoint - Acupuncture » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for AcuPoint » click "UPDATE".
3. Clear AcuPoint - Acupuncture app cache: Clearing cached data will force your app to retrieve the latest data directly from AcuPoint servers.
   1. On Android, goto Settings » Apps » Select "AcuPoint - Acupuncture" » click Storage » click "Clear Cache".
4. Check AcuPoint app permissions. If any of these permissions required to use your device's features are disenabled, AcuPoint might not work.
5. Uninstall and reinstall AcuPoint. If nothing else has worked, completely uninstall AcuPoint then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing AcuPoint not working

2. Fix AcuPoint Server issues & Internet Connection

1. Check network connection: An unstable Internet will make AcuPoint be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to AcuPoint not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, AcuPoint may not be able to connect to the Internet when running in the background.