Published by Apple, Inc. on Nov 1, 2024

contact Shazam: Find Music & Concerts Chat with our AI-based Shazam Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Shazam?



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Why chat with our AI Shazam Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of Shazam.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. You don't have to waste time unlocking ur device and find the app button on ur screen.As if the name isn't catchy enough from marvel's "Shazam!", The app itself is very easy to use, but I wish there was a spot to help contribute to verifying songs and adding them to shazams library of searches... If that was in the app as a option to help expand its searches then it would be perfect.

2. Just stumbled across this app though, and this solves that problem! I like messing around and turning on songs from my playlist and seeing how long until the app guesses it! Normally the song doesn't even finish the intro before the app gets it! And so far, i don't think I've come across an ad.Want to know the name of the artist or title of a song while you're listening to it? Shazam uses your phone/computer microphone to identify songs accurately and in just a few seconds.

3. Popular songs are easy to detect, but attempt to find a more niche song, and it becomes painfully hard for shazam to detect it, occasionally throwing you a completely incorrect song.

4. I know that if the song isn't uploaded on a popular music or audio platform, then shazam can't help, but to me that's what separates a fantastic app from an okay one..LOVE IT!!!! I love all different kinds of music.

5. A few times it gave me a song based off the beat and not the lyrics so it provided me the wrong song, and very rarely when it gives the wrong song will it provide a different match if you Shazam it again.It's been a great ago for a long time, and it continues to be so.

6. Examples I just recently tried are "Just The Way You Are" by Billy Joel, and "Hallowed Be Thy Name" by Iron Maiden, two of the most popular songs by each respective artist, and multiple attempts on each showed no result.

7. The speaker quality can be great, the background noise low, the song well known, and it STILL won't work 💔I used to love this app.

8. But when it comes time to download music on my phone, I would draw a blank every time! My memory SUCKS!!!! I used to have to struggle to find some paper to write them down when I heard them.

9. Shazam is soooo easy ! I just pull up the app, hit the S button, and it listens to whatever is playing, and immediately, the name pops up on the screen.

10. It pairs with Spotify (a feature that I really liked) but whether a song is on Spotify doesn't seem to have anything to do with whether it will pick up the song either.

11. Everytime I try to let my library play after the first song the skipping starts.

Steps to Troubleshoot & Fix Shazam Issues

1. Fix Shazam Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Shazam: Restarting the app will resolve most errors.
  2. Update the Shazam App. Here is how:
    1. On Android goto PlayStore » Search for "Shazam" » Open Shazam: Find Music & Concerts » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Shazam » click "UPDATE".
  3. Clear Shazam: Find Music & Concerts app cache: Clearing cached data will force your app to retrieve the latest data directly from Shazam servers.
    1. On Android, goto Settings » Apps » Select "Shazam: Find Music & Concerts" » click Storage » click "Clear Cache".
  4. Check Shazam app permissions. If any of these permissions required to use your device's features are disenabled, Shazam might not work.
  5. Uninstall and reinstall Shazam. If nothing else has worked, completely uninstall Shazam then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Shazam not working


2. Fix Shazam Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Shazam be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Shazam not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Shazam may not be able to connect to the Internet when running in the background.

Reported Issues

— 1 year ago by Данил

Hello, I am an artist under the pseudonym Axtle. On your platform my songs are mixed with an artist who is not related to my card, I would like to know if you can fix the confusion? My songs Outside Labyrinth Polaroid Weird. Don't Say Anything Starry Sky Lilac

— 1 year ago by Daniel

I have the action button on my iphone appointed to Shazam, so when using it the found song will only appear on the lock screen for several minutes and then disappear and cant find it inside the app. What can i do so the shazamed songs from action button can be found in app?

— 1 year ago by Steven Sleet

My Shazam music app is not working. When I click on it, it will not open.

— 2 years ago by Paul Mirin

Siri cannot identify music that is playing.

— 3 years ago by Reitumetse

I'd like to cancel my Shazam subscription. No longer in need of it.

— 3 years ago by Denis Müller

Diagnostic report: It is possible to share a report by email. However, the destination address is missing in the transfer. To which email address should the report be transferred? Furthermore, is the report complete? It contains only the basic data of device and software, but in my opinion no diagnostic data. App Version: 11.34.0-210713-68c7acf Language / Region: en_DEDevice Model: samsung_SM-G398FN MCCMNC: 26201 INID: 07C8282A-CCF3-4EF2-8063-6582BAC9AD6B OS Version: 29 Firmware Version: samsung/xcover4seea/xcover4s:10/QP1A.190711.020/G398FNXXSCBUEX:user/release-keys