Contact Shazam Customer Service

Why should I report an Issue with Shazam: Find Music & Concerts?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Apple, Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Shazam can identify songs playing around you or in other apps, even with headphones on.

2. Discover artists, song lyrics, and upcoming concerts—all for free.

3. With over 2 billion installs and 300 million users worldwide! “Shazam is an app that feels like magic” - Techradar. “Shazam is a gift... * Your song history, saved and stored in one place. * Open any song directly in Apple Music, Spotify, YouTube Music, and Deezer. * Browse concerts by popularity or search by artist, location, and date. * Use your Notification Bar to identify music in any app—Instagram, YouTube, TikTok... * No connection? No problem! Shazam works offline. * Turn on Auto Shazam to search for more than one song, even when you leave the app. * Find out what is popular in your country or city with Shazam charts. * Get recommended songs and playlists to discover new music. * Listen to and add songs to Apple Music playlists. * Share songs with friends through Snapchat, Facebook, WhatsApp, Instagram, X (formally Twitter), and more. * View a song's popularity by checking its Shazam count on the app. * Explore songs similar to those you've discovered.

1. You don't have to waste time unlocking ur device and find the app button on ur screen.As if the name isn't catchy enough from marvel's "Shazam!", The app itself is very easy to use, but I wish there was a spot to help contribute to verifying songs and adding them to shazams library of searches... If that was in the app as a option to help expand its searches then it would be perfect.

2. Just stumbled across this app though, and this solves that problem! I like messing around and turning on songs from my playlist and seeing how long until the app guesses it! Normally the song doesn't even finish the intro before the app gets it! And so far, i don't think I've come across an ad.Want to know the name of the artist or title of a song while you're listening to it? Shazam uses your phone/computer microphone to identify songs accurately and in just a few seconds.

3. Popular songs are easy to detect, but attempt to find a more niche song, and it becomes painfully hard for shazam to detect it, occasionally throwing you a completely incorrect song.

4. I know that if the song isn't uploaded on a popular music or audio platform, then shazam can't help, but to me that's what separates a fantastic app from an okay one..LOVE IT!!!! I love all different kinds of music.

5. A few times it gave me a song based off the beat and not the lyrics so it provided me the wrong song, and very rarely when it gives the wrong song will it provide a different match if you Shazam it again.It's been a great ago for a long time, and it continues to be so.

6. Examples I just recently tried are "Just The Way You Are" by Billy Joel, and "Hallowed Be Thy Name" by Iron Maiden, two of the most popular songs by each respective artist, and multiple attempts on each showed no result.

7. The speaker quality can be great, the background noise low, the song well known, and it STILL won't work 💔I used to love this app.

8. But when it comes time to download music on my phone, I would draw a blank every time! My memory SUCKS!!!! I used to have to struggle to find some paper to write them down when I heard them.

9. Shazam is soooo easy ! I just pull up the app, hit the S button, and it listens to whatever is playing, and immediately, the name pops up on the screen.

10. It pairs with Spotify (a feature that I really liked) but whether a song is on Spotify doesn't seem to have anything to do with whether it will pick up the song either.

11. Everytime I try to let my library play after the first song the skipping starts.

1. Fix Shazam Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Shazam: Restarting the app will resolve most errors.
2. Update the Shazam App. Here is how:
   1. On Android goto PlayStore » Search for "Shazam" » Open Shazam: Find Music & Concerts » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Shazam » click "UPDATE".
3. Clear Shazam: Find Music & Concerts app cache: Clearing cached data will force your app to retrieve the latest data directly from Shazam servers.
   1. On Android, goto Settings » Apps » Select "Shazam: Find Music & Concerts" » click Storage » click "Clear Cache".
4. Check Shazam app permissions. If any of these permissions required to use your device's features are disenabled, Shazam might not work.
5. Uninstall and reinstall Shazam. If nothing else has worked, completely uninstall Shazam then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Shazam not working

2. Fix Shazam Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Shazam be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Shazam not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Shazam may not be able to connect to the Internet when running in the background.