Contact Sentara MyChart Customer Service

Why chat with our AI Sentara MyChart Support?

1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of Sentara MyChart.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. It is incredibly inconvenient neither being able to copy text, nor take screenshots.this app used to work well now it's junk!! i just updated it and now I can't access anything.. not appointments not test results, can't request refills.. NOTHING!! it gives me an error message that says this app has a bug!! please try again after the developer has done an update.. Sentara has really dropped the ball in alot of areas since coming to our little town.

2. You can also monitor your payments and schedule your own appointments as well as getting feedback from those appointments.I have tried to access my account no less than 10 times to be blocked at every time.

3. Every time I tried clicking on Messages in the app, the app freezes and takes me back to the Google downloads app, which takes me back to the Open App screen for Google.

4. Thanks!The only problem that I have with using the app is that each staff member needs to identify the practice they represent when sending messages .

5. Yet you keep sending me messages that I have new test results.

6. It's informative for you and doctors who can access your account when you are unsure about where and dates of service.

7. Doctors offices rarely answer the phone cause we are Supposed to use the online Sentara app.

8. I received an email before that which stated that I had test results to view.

9. Now part isn't working, go figure it's the test result section.

10. and by the looks of the other ratings I'm not the only one who feels this way.Not happy with the new update today!Was forced to update after opening the app today.

11. I like the older simple days when the phone was answered and there is a Human On the line.

1. Fix Sentara MyChart Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Sentara MyChart: Restarting the app will resolve most errors.
2. Update the Sentara MyChart App. Here is how:
   1. On Android goto PlayStore » Search for "Sentara MyChart" » Open Sentara MyChart » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Sentara MyChart » click "UPDATE".
3. Clear Sentara MyChart app cache: Clearing cached data will force your app to retrieve the latest data directly from Sentara MyChart servers.
   1. On Android, goto Settings » Apps » Select "Sentara MyChart" » click Storage » click "Clear Cache".
4. Check Sentara MyChart app permissions. If any of these permissions required to use your device's features are disenabled, Sentara MyChart might not work.
5. Uninstall and reinstall Sentara MyChart. If nothing else has worked, completely uninstall Sentara MyChart then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Sentara MyChart not working

2. Fix Sentara MyChart Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Sentara MyChart be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Sentara MyChart not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Sentara MyChart may not be able to connect to the Internet when running in the background.