Published by Programa DST/Aids São Paulo

contact TV-SP Chat with our AI-based TV-SP Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with TV-SP?



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Why chat with our AI TV-SP Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of TV-SP.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

Steps to Troubleshoot & Fix TV-SP Issues

1. Fix TV-SP Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart TV-SP: Restarting the app will resolve most errors.
  2. Update the TV-SP App. Here is how:
    1. On Android goto PlayStore » Search for "TV-SP" » Open TV-SP » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for TV-SP » click "UPDATE".
  3. Clear TV-SP app cache: Clearing cached data will force your app to retrieve the latest data directly from TV-SP servers.
    1. On Android, goto Settings » Apps » Select "TV-SP" » click Storage » click "Clear Cache".
  4. Check TV-SP app permissions. If any of these permissions required to use your device's features are disenabled, TV-SP might not work.
  5. Uninstall and reinstall TV-SP. If nothing else has worked, completely uninstall TV-SP then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing TV-SP not working


2. Fix TV-SP Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make TV-SP be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to TV-SP not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, TV-SP may not be able to connect to the Internet when running in the background.

Reported Issues

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