Contact Pain Companion Customer Service

Why should I report an Issue with Pain Companion?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Sanovation AG to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. It always says there's a connection error even though I'm connected to wifi data.I would rate this 5 stars if it would load without an error every single time.

2. This started 2 months ago, and I've been using this app since 2017 with no problems until recently.I like this app, but it's keep closing and errors while writing and draw down where the pain are for third time.

3. i was hoping i can used it often.App won't load any content after having me finish the first pain map and select diagnoses and content interests.

4. my wifi is working and ive turned on the data portion of my phoneThe help, kindness, consideration and support I receive with the lovely peeps on this app is outstanding.

5. itd be helpful also to have a med chart to compare day to day how little or muvh is taken/needed.The app works well overall, however the homepage doesn't load.

6. I also really miss the eraser tool from the old app, painful hands make errors on the pain imsge.I'm not sure what's going on but I cannot get into the app.

7. I like the app, I just wish it had a better chart to read pain fluctuations over time.

8. What's the point of an app that only works for the first five minutes?This used to be great but unfortunately the app doesn't open.

9. When I click on the app to open it, a message says I need to "be online." I'm always online.

10. However it just comes up as a loading screen and doesn't ever load something.

11. It says that I'm offline but I'm always online.

1. Fix Pain Companion Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Pain Companion: Restarting the app will resolve most errors.
2. Update the Pain Companion App. Here is how:
   1. On Android goto PlayStore » Search for "Pain Companion" » Open Pain Companion » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Pain Companion » click "UPDATE".
3. Clear Pain Companion app cache: Clearing cached data will force your app to retrieve the latest data directly from Pain Companion servers.
   1. On Android, goto Settings » Apps » Select "Pain Companion" » click Storage » click "Clear Cache".
4. Check Pain Companion app permissions. If any of these permissions required to use your device's features are disenabled, Pain Companion might not work.
5. Uninstall and reinstall Pain Companion. If nothing else has worked, completely uninstall Pain Companion then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Pain Companion not working

2. Fix Pain Companion Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Pain Companion be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Pain Companion not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Pain Companion may not be able to connect to the Internet when running in the background.