Contact Connect Drive Customer Service

Why should I report an Issue with Connect Drive?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of © Western Digital Corporation or its affiliates. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Access and manage your SanDisk Connect™ Wireless Stick, the next generation of mobile storage for your Android™ based phones, tablets and PCs with the SanDisk Connect Drive app.

2. This app is not compatible with prior generation of SanDisk Connect products like Wireless Flash Drive and Wireless Media Drive. 1. 2. 3.

3. Note – SanDisk Connect App requires a SanDisk Connect Wireless Stick to work (sold separately).

4. Easily save videos and photos, stream videos and music directly from the drive—even when it’s tucked away in your bag or in the overhead bin.

5. However, streaming content such as movies and music is dependent on files supported by your device.

6. Note: The Drive serves all file types.

7. SanDisk is a trademark of Western Digital Corporation or its affiliates, registered in the United States and other countries. © 2016 Western Digital Corporation or its affiliates. All rights reserved.

1. Really I don't like it and it was one of the reasons why I didn't get benefit from this nice device.Overall a nicely designed and smooth app, although, under Android 9 "Pie", or specifically on the OnePlus 6, the Connect Directly to Drive feature doesn't work, as it drops the app to "No Drives Found" after you're presented with a choice.

2. Your phones/tablets processing speed obviously makes a difference as well.Using the Sandisk Wireless Connect Drive as a pocket private network, it works well.

3. (Never got the internet to work) It technically works, but not being able to connect my phone and laptop to it is annoying.Works on Android 8, but runs into all sorts of problems on Android 9.

4. On Android 9, you get multiple drive issues (even though I only have 1 drive and I can't even select it), freezing issues (had to disconnect and suddenly it works, only to freeze again when it reconnects automatically), heck I can't even access the drive via browser on Android 9.

5. When I first connected to the phone it worked fine... But ever since I tried to connect to the WiFi I can only connect with the "connect with internet" option but can't manage the internet settings because it says I need to be connected directly to the USB.

6. Also tried using it as a thumb drive on my phone - didnt work right and the phone said it had to be formatted to work.

7. Seems a storage related company would have seen this problem since not all phone manufacturers add OTG chipsets.You can't connect wirelessly to your computer.

8. I tried to uninstall, reinstall, update the firmware of the USB, searched for an update for the app, and tweaked my wireless settings but I cannot get the USB and app to connect.

9. Streaming music and movies works well and buffering times depend more on your Wi-Fi connection then the app or device.

10. Thankfully I can still access the content of the USB wirelessly using a browser and IP.The device is creative, very useful and necessary nowadays.

11. Fix this app, this hardware has potential, don't screw it up.Slow (10 seconds for 1 MB), hard to use (can't sort files by size), and refuses to work without access to location.

1. Fix Connect Drive Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Connect Drive: Restarting the app will resolve most errors.
2. Update the Connect Drive App. Here is how:
   1. On Android goto PlayStore » Search for "Connect Drive" » Open Connect Drive » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Connect Drive » click "UPDATE".
3. Clear Connect Drive app cache: Clearing cached data will force your app to retrieve the latest data directly from Connect Drive servers.
   1. On Android, goto Settings » Apps » Select "Connect Drive" » click Storage » click "Clear Cache".
4. Check Connect Drive app permissions. If any of these permissions required to use your device's features are disenabled, Connect Drive might not work.
5. Uninstall and reinstall Connect Drive. If nothing else has worked, completely uninstall Connect Drive then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Connect Drive not working

2. Fix Connect Drive Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Connect Drive be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Connect Drive not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Connect Drive may not be able to connect to the Internet when running in the background.