Contact Original-FCC Speed Test Customer Service

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3. Skip support wait times and emailing back and forth. Get help immediately.

1. UX nightmare.I like the charts, but I wish the data was available in csv format so I could combine it with other device data and other speed test apps.

2. This is a great tool, and I'm hopeful it will provide the FCC with better data to improve internet access and availability in places that don't have that.Update: July 22nd, 2023 - Contact form was fixed, hanging speed tests no longer occurring.

3. Maybe remove the option for the 100MB mobile data cap so that the download test has a chance to succeed at least once.The app doesn't seem accurate.

4. It's heavily geared towards only testing 4G/5G connections and offering a "challenge" feature that wants personal information and does basically nothing that a regular speed test doesn't already do.

5. The only complaint I have, having used the app for all of 15 minutes, is that the download test on its own requires 120-140MB of data, so if the mobile data cap is set to 100MB, the test will crash when testing the mobile network.

6. I'm trying to report an issue with this app's background test feature and you can't even contact the developer to report said bugs.The app basically stopped working.

7. Frankly I'd pitch it if it wasn't for the nice charts.Original 04/30/2021: The speed analysis seems to be accurate for me, only showing a little slower than a computer on wired connection (as expected).

8. It's easy to use, had common sense settings for mobile data usage, and it also has helpful charts and graphs for comparing results over time.

9. Lastly, this app seems to produce consistently lower test results than other apps.

10. I don't need an alert of how much data this test is using before it runs as long as I'm under the cap I've set.

11. The new FCC Speed Test app is a huge step down from the old version.

1. Fix Original-FCC Speed Test Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Original-FCC Speed Test: Restarting the app will resolve most errors.
2. Update the Original-FCC Speed Test App. Here is how:
   1. On Android goto PlayStore » Search for "Original-FCC Speed Test" » Open Original-FCC Speed Test » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Original-FCC Speed Test » click "UPDATE".
3. Clear Original-FCC Speed Test app cache: Clearing cached data will force your app to retrieve the latest data directly from Original-FCC Speed Test servers.
   1. On Android, goto Settings » Apps » Select "Original-FCC Speed Test" » click Storage » click "Clear Cache".
4. Check Original-FCC Speed Test app permissions. If any of these permissions required to use your device's features are disenabled, Original-FCC Speed Test might not work.
5. Uninstall and reinstall Original-FCC Speed Test. If nothing else has worked, completely uninstall Original-FCC Speed Test then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Original-FCC Speed Test not working

2. Fix Original-FCC Speed Test Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Original-FCC Speed Test be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Original-FCC Speed Test not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Original-FCC Speed Test may not be able to connect to the Internet when running in the background.