Contact Original-FCC Speed Test Customer Service

Why should I report an Issue with Original-FCC Speed Test?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of FCCAPPs to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The Measuring Broadband America program assists with improving the transparency, accuracy, and availability of data on the performance of broadband services in the United States. * Run tests in Speed Test mode to check your connection or in Challenge mode to challenge wireless coverage and improve the FCC’s Broadband Map. * Schedule periodic automatic background tests or conduct manual tests. * Monitor data usage and set a monthly data usage cap to minimize the data limit excess on a monthly data plan. * Export a . zip file containing data collected during tests, as well as additional passive data supported by your device.

2. The FCC Speed Test app is part of both the FCC’s Broadband Data Collection (BDC) and its Measuring Broadband America programs.

3. The data from these tests contribute to the FCC’s Broadband Data Collection and the Measuring Broadband America programs.

4. The BDC tests run by users will help to improve the accuracy of the FCC’s broadband maps showing mobile coverage areas.

5. The app may share contact information with your provider to help the FCC build more accurate mobile broadband coverage maps, along with information on the conditions in which the test was run.

6. By using the FCC Speed Test app, you will help improve the FCC’s maps of mobile coverage across America.

7. If you have installed a prior version of this app and wish to retain data obtained by these earlier versions, the data needs to be exported to your device or emailed to you.

8. All previous test results will be permanently deleted upon installation of this new FCC Speed Test app version.

9. The new FCC Speed Test app replaces the legacy version.

10. Your privacy is safeguarded, and you can opt-in to share information with certain parties.

11. See the Privacy Notice or download the app for more information.

1. UX nightmare.I like the charts, but I wish the data was available in csv format so I could combine it with other device data and other speed test apps.

2. This is a great tool, and I'm hopeful it will provide the FCC with better data to improve internet access and availability in places that don't have that.Update: July 22nd, 2023 - Contact form was fixed, hanging speed tests no longer occurring.

3. Maybe remove the option for the 100MB mobile data cap so that the download test has a chance to succeed at least once.The app doesn't seem accurate.

4. It's heavily geared towards only testing 4G/5G connections and offering a "challenge" feature that wants personal information and does basically nothing that a regular speed test doesn't already do.

5. The only complaint I have, having used the app for all of 15 minutes, is that the download test on its own requires 120-140MB of data, so if the mobile data cap is set to 100MB, the test will crash when testing the mobile network.

6. I'm trying to report an issue with this app's background test feature and you can't even contact the developer to report said bugs.The app basically stopped working.

7. Frankly I'd pitch it if it wasn't for the nice charts.Original 04/30/2021: The speed analysis seems to be accurate for me, only showing a little slower than a computer on wired connection (as expected).

8. It's easy to use, had common sense settings for mobile data usage, and it also has helpful charts and graphs for comparing results over time.

9. Lastly, this app seems to produce consistently lower test results than other apps.

10. I don't need an alert of how much data this test is using before it runs as long as I'm under the cap I've set.

11. The new FCC Speed Test app is a huge step down from the old version.

1. Fix Original-FCC Speed Test Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Original-FCC Speed Test: Restarting the app will resolve most errors.
2. Update the Original-FCC Speed Test App. Here is how:
   1. On Android goto PlayStore » Search for "Original-FCC Speed Test" » Open Original-FCC Speed Test » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Original-FCC Speed Test » click "UPDATE".
3. Clear Original-FCC Speed Test app cache: Clearing cached data will force your app to retrieve the latest data directly from Original-FCC Speed Test servers.
   1. On Android, goto Settings » Apps » Select "Original-FCC Speed Test" » click Storage » click "Clear Cache".
4. Check Original-FCC Speed Test app permissions. If any of these permissions required to use your device's features are disenabled, Original-FCC Speed Test might not work.
5. Uninstall and reinstall Original-FCC Speed Test. If nothing else has worked, completely uninstall Original-FCC Speed Test then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Original-FCC Speed Test not working

2. Fix Original-FCC Speed Test Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Original-FCC Speed Test be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Original-FCC Speed Test not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Original-FCC Speed Test may not be able to connect to the Internet when running in the background.