Contact Express Rx Customer Service

Why should I report an Issue with Express Rx Mobile App?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Express Rx to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. **Why isn't there an In Progress section separate from scrolling through the History?This is an amazing app 💯🤗 I take 14 different prescriptions and with this app I can check on my medicine and if any of them are ready to get refilled, it let me know when I'm out of refills and it will send the Dr for refills... and there's so many other things it can do.

2. **What is the purpose of the Prescriptions Filled section when there is a History screen? For me it lists 3 instances of one Rx and none of the other 6+ that I have refilled many times.

3. Very niceMy experience with Express ex has always been a good trip for my Medicine they have always been courteous to me and my familyNice to be able to just scan the label in the app!!!! Staff js amazing!!!!I have the app but I have to open it every time I get a msg from y'all.

4. I can also access my prescription history and share with my doctor.This a very helpful app because I can look at prescriptions and can also do refill request at a touch of a button.

5. **Ready for Refill section lists 7+ prescriptions each for 2 different Rx.

6. 💯❤️I'm having issues being able to access my medicine list.

7. This section also doesn't show the date filled/sold in either the main list or the detail screen.

8. I can login no issue but I can't get any further.New backend update on their side won't allow for refill requests from the app.

9. It's been more than a week! When will this feature be restored?This app is super helpful.

10. I can send in my refills and they're ready when I get to the pharmacy.

11. It's easy to use and it will help you or your family the ability to make sure you are being care for.

1. Fix Express Rx Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Express Rx: Restarting the app will resolve most errors.
2. Update the Express Rx App. Here is how:
   1. On Android goto PlayStore » Search for "Express Rx" » Open Express Rx Mobile App » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Express Rx » click "UPDATE".
3. Clear Express Rx Mobile App app cache: Clearing cached data will force your app to retrieve the latest data directly from Express Rx servers.
   1. On Android, goto Settings » Apps » Select "Express Rx Mobile App" » click Storage » click "Clear Cache".
4. Check Express Rx app permissions. If any of these permissions required to use your device's features are disenabled, Express Rx might not work.
5. Uninstall and reinstall Express Rx. If nothing else has worked, completely uninstall Express Rx then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Express Rx not working

2. Fix Express Rx Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Express Rx be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Express Rx not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Express Rx may not be able to connect to the Internet when running in the background.