Contact RSA SecurID Authenticate Customer Service

Why should I report an Issue with RSA SecurID Authenticate?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of RSA Security to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The RSA SecurID® Authenticate app works with RSA SecurID Access to provide strong authentication and convenient single sign-on to corporate applications.

2. Install the app on your Android device, and then use the device to authenticate to applications protected by RSA SecurID Access.

3. The Authenticate app lets you conveniently verify your identity by tapping the device, verifying with Fingerprint, or by entering a tokencode generated by the app.

4. Note: Your company must be an RSA SecurID Access customer to use this app.

5. Please contact your administrator if you did not receive the information required to register your device.

1. Requires a qr code to be read, but when it interfaces with the phone's camera (Android), the image is stretched to the wrong aspect ratio and hence it can't recognize the qr code.It only seems to work if the phone is unlocked and you accept the notification requesting access.

2. Snapchat you can deny location and the mapping doesn't work for example.Solution work and biometric support at this time is limited to fingerprint.

3. The server then falls back to the OTC, but the option to use OTC must be enabled per user on the server or it will not work.

4. Plus does not seem to work over data - only WiFi.App works as intended providing you allow it to make calls for you.

5. I have no idea why it requires this permission, I have tried revoking or denying this permission and the app refuses to work without it.

6. However, if the app is not opened and the authenticate screen pops up, the user must select the option on the left.

7. Why even ask if I wish to grant permission to make calls when the app wont work without it.

8. also your feedback email doesnt work.Edit: This application has constant issues.

9. This was useful since I need to sign into servers for work every 15 minutes it seems.

10. They will ask for codes that you were never provided by your bank and you will spend wasted hours communicating with your bank by phone and email to try to sort it out.

11. Im hoping my company will find a new solution as this one clearly is not reliableOverly complicated The entire process for obtaining endless codes and ID's is so frustrating it will make you want to pull your hair out.

1. Fix RSA SecurID Authenticate Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart RSA SecurID Authenticate: Restarting the app will resolve most errors.
2. Update the RSA SecurID Authenticate App. Here is how:
   1. On Android goto PlayStore » Search for "RSA SecurID Authenticate" » Open RSA SecurID Authenticate » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for RSA SecurID Authenticate » click "UPDATE".
3. Clear RSA SecurID Authenticate app cache: Clearing cached data will force your app to retrieve the latest data directly from RSA SecurID Authenticate servers.
   1. On Android, goto Settings » Apps » Select "RSA SecurID Authenticate" » click Storage » click "Clear Cache".
4. Check RSA SecurID Authenticate app permissions. If any of these permissions required to use your device's features are disenabled, RSA SecurID Authenticate might not work.
5. Uninstall and reinstall RSA SecurID Authenticate. If nothing else has worked, completely uninstall RSA SecurID Authenticate then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing RSA SecurID Authenticate not working

2. Fix RSA SecurID Authenticate Server issues & Internet Connection

1. Check network connection: An unstable Internet will make RSA SecurID Authenticate be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to RSA SecurID Authenticate not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, RSA SecurID Authenticate may not be able to connect to the Internet when running in the background.