Contact MyRouteYou Customer Service

Why should I report an Issue with MyRouteYou Mobile?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of RouteYou to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. good job!No QR scanner in the app, QR's generated on the website opens the website on mobile 🙄... Entering the genereated code gives errors... Its a hell to search of insert routes.

2. When you download a route, most of the time is does NOT appear in the list of offline routes.Website and app do not sync together.

3. I spent hours planning my route and now I'll have to stay over in another app!I paid $25 for the yearly subscription but the app simply does not work.

4. Planning a route on the other hand is risky, as preference goes no popular route and not taking once dicipline choice into account.

5. Implement a qr scanner in the app please.Awfully! I installed it to finally understand that I got the old version and I can't get the route I planned on my PC on my phone no matter what.

6. Well, once I started tracking my own routes I found out why: the tracking option is just plain terrible.

7. I therefore have a tip for RouteYou - if you are an ITer, leave navigation to the experts.Best bike/walkroute app: this is the perfect app to discover the area by bike, motorcycle or hiking.

8. Much to complex to get things working (not working ).It's not user friendly and confusing.

9. I love an other app "knooppunten", but this app (MyRoute) can calculate a very nice by distance tour.

10. I was wondering why some of the published routes had disappointing accuracy.

11. Suddenly it stopt working on my phone, so i'll delete now.

1. Fix MyRouteYou Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart MyRouteYou: Restarting the app will resolve most errors.
2. Update the MyRouteYou App. Here is how:
   1. On Android goto PlayStore » Search for "MyRouteYou" » Open MyRouteYou Mobile » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for MyRouteYou » click "UPDATE".
3. Clear MyRouteYou Mobile app cache: Clearing cached data will force your app to retrieve the latest data directly from MyRouteYou servers.
   1. On Android, goto Settings » Apps » Select "MyRouteYou Mobile" » click Storage » click "Clear Cache".
4. Check MyRouteYou app permissions. If any of these permissions required to use your device's features are disenabled, MyRouteYou might not work.
5. Uninstall and reinstall MyRouteYou. If nothing else has worked, completely uninstall MyRouteYou then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing MyRouteYou not working

2. Fix MyRouteYou Server issues & Internet Connection

1. Check network connection: An unstable Internet will make MyRouteYou be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to MyRouteYou not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, MyRouteYou may not be able to connect to the Internet when running in the background.