Contact River Customer Service

Why should I report an Issue with River?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of MH Germany to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Secure and fastThe only problems are video call voice call and upload speadDear, Last few days i can not sign in by using mobile number, when use mobile number, no sms come in my mobile .

2. Thank you so very mchAdd the sticker,add video call and voice call,add imoji after type and add status.Great messaging app based on cloud.

3. Adding audio and video call (Great! Done)I'm not able to recieve the code that opens the River app.

4. It asks for the phone number and then it stays in "waiting for network" status for hoursGreat, better than whatsapp I have 2 suggestions 1.

5. Awesome, River is one the most reliable messaging apps available.

6. Works even in poor network range.I can not use it from Germany.

7. Adding the copy item when you select a message 2.

8. Can somebody help me to recieve it so I can open this app.

9. Plz if have problem, solve it.

1. Fix River Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart River: Restarting the app will resolve most errors.
2. Update the River App. Here is how:
   1. On Android goto PlayStore » Search for "River" » Open River » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for River » click "UPDATE".
3. Clear River app cache: Clearing cached data will force your app to retrieve the latest data directly from River servers.
   1. On Android, goto Settings » Apps » Select "River" » click Storage » click "Clear Cache".
4. Check River app permissions. If any of these permissions required to use your device's features are disenabled, River might not work.
5. Uninstall and reinstall River. If nothing else has worked, completely uninstall River then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing River not working

2. Fix River Server issues & Internet Connection

1. Check network connection: An unstable Internet will make River be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to River not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, River may not be able to connect to the Internet when running in the background.